ZscalerZS

Staff Software Sustaining Engineer - CBI, Cloud Browser

Zscaler is universally recognized as the leader in zero trust.

Zscaler

Employee count: 5000+

Salary: 179k-210k USD

United States only
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About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Zscaler is looking for highly motivated and talented Staff Software Engineer to join the Sustaining Engineering team in the Cloud Browser Isolation product group.

Staff Software Engineer is a role encompassing multiple aspects of support issues, escalations, and technical leadership. This position includes responsibilities for liaising between Engineering organization and support organization in meeting our relentless goals of customer first culture.

The ideal candidate is creative thinker, problem solver, teacher, learner, and is motivated with engineering excellence.

Responsibilities:

Engage with customers on critical customer situations
Interface with Engineering and/or network operations and assist the customer with testing or troubleshooting.
Assist with reproduction and root cause analysis of the customer issues to verify problems and provide feedback to Engineering and Operations teams

Create knowledge base articles

Contribute towards improving reliability, assurance and serviceability of our products by providing inputs based on in depth understanding of the product and customer use cases.
Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

Qualifications:

US Citizen required to be compliant ***

6+ years of hands-on experience in handling customer escalations and providing support for enterprise products/services
Good understanding of Operating System principles and OS like Linux/Unix
In-depth understanding of networking concepts including performance parameters of TCP/IP stack.
Expert knowledge of protocols such as TCP, HTTP, HTTPS, TLS, SMTP, FTP, DNS, etc

Excellent Problem Solving skills

Excellent Debugging skills in cloud environments including monitoring tools (Kibana, Grafana etc)
Previous experience in security or access management a plus
Strong oral and written communication skills
Good team player with right attitude
Nice to Have: GO lang typescript , Data structures/Algorithms , Browser Internals knowledge

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$178,500—$210,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About the job

Apply before

Apr 28, 2024

Posted on

Feb 28, 2024

Job type

Full Time

Experience level

Senior

Salary

Salary: 179k-210k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Zscaler

Learn more about Zscaler and their company culture.

View company profile

Zscaler is universally recognized as the leader in zero trust. Leveraging the largest security cloud on the planet, Zscaler anticipates, secures, and simplifies the experience of doing business for the world's most established companies.

Our Values

  • Teamwork: We celebrate people for their diverse perspectives and backgrounds, and are able to respectfully disagree and move forward as one team. We are open-minded and work towards the best solution in the interest of Zscaler. We all succeed when the company succeeds.

  • Open Communication: We are approachable and transparent, and strive for integrity in everything we say and do. We communicate with positive intent, celebrate each other's successes, rise to meet challenges, and listen with empathy. At Zscaler, we feel safe to express our true selves and are empowered to engage in difficult conversations where needed.

  • Passion: We find our purpose and invest in continuous learning to master our craft. We are resourceful and determined to be the best while staying humble and grounded. We have the conviction to do what’s right and remove obstacles in our pursuit of excellence.

  • Innovation: We are creative and solve complicated problems by thinking beyond conventional and predictable methods; we believe that no outcome is impossible. We are willing to take risks and fail fast to learn.

  • Customer Obsession: We go above and beyond what is expected to delight our customers. We are passionate about understanding our customers’ challenges to better solve them. We forge lasting relationships with our customers by going beyond the transactional to build mutual trust.

Employee benefits

Learn about the employee benefits and perks provided at Zscaler.

View benefits

Employee referral program

Referral bonus of $2,500 or more.

Disability insurance

We'll cover your disability insurance.

Company meals

Free lunch provided, as well as free snacks.

Life insurance

Accidental death & dismemberment (AD&D) insurance and life insurance.

View Zscaler's employee benefits
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Zscaler

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