Sr. Manager, Customer Success Engineering - Americas

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

Sr. Manager - Customer Success Engineering - Americas

Customer adoption is the lifeline of any SaaS driven company, customers will forever be driven by business objectives to align project priorities. As a transformation vendor, still disrupting the networking and security markets, Zscaler is hyper focused on making sure our customers not only renew with us but as importantly fully adopt what they have purchased [licenses and capabilities].

We are currently seeking a highly skilled and experienced Senior Manager, Customer Success Engineering to oversee and expand our Americas CSE team. In this role, you will be at the forefront of driving technical adoption and ensuring value realization for our diverse customer base. Your primary responsibilities will include leading the team, fostering its growth, and developing the skills and expertise of each team member to drive adoption and value realization with customers.

To excel in this position, you must establish and nurture strong relationships across Product and Go To Market departments, actively promoting adoption and the pivotal role of the CSE team. We are seeking a seasoned post-sale leader who can demonstrate a proven track record of successfully driving adoption and achieving tangible results.

Responsibilities:

• Recruit, mentor, and develop the Customer Success Engineering Team to ensure their growth and success.
• Refine and scale core customer adoption processes, such as implementing best practices and enhancing customers' cyber security stance in alignment with Zscaler's standards.
• Qualify existing customer SaaS services based on Zscaler's best practices.
• Develop and implement customer adoption initiatives across various Zscaler platform capabilities.
• Collaborate closely with Customer/Account Executives, Directors, and Operations team to drive adoption.
• Participate in regional industry events/organizations as a thought leader.
• Collaborate with internal functional areas to ensure solutions are implemented and supported according to client expectations.
• Provide input on product development or enhancements to the product management function.

Qualifications:

• Bachelor’s Degree in Engineering or a related field, or equivalent experience.
• 8+ years of experience in sales engineering, systems engineering, or post-sales customer-facing engineering, with at least 5 years in managing and directing a customer-facing engineering team or similar experience
• Excellent knowledge and prior experience in selling/positioning network security technologies, including but not limited to HTTP and web-related technologies, proxies, caches, firewalls, SSL/IPsec, VPNs, DLP, anti-virus, spam, and spyware solutions (Gateway and SaaS).
• Demonstrated success working with Fortune 1000 companies.
• Strong customer relationship and people skills, as well as excellent written communication and presentation skills.
• Excellent project management skills.
• Ability to influence technical decision-makers and executives.
• Willingness and ability to travel as needed.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.