Senior Professional Services Consultant

Responsibilities

• Engage with enterprise customers to provide detailed guidance regarding deployment of Zscaler products, testing steps, best practices, and expected product behaviour
• Provide professional services and deployment design, recommendations, and configuration
• Assist deploying customers with testing and troubleshooting
• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
• Be part of a deployment project typically spanning several months, work together with a Zscaler Project Manager to keep the project on track
• Become a Zscaler cloud service expert through self-study, company training, and a desire to excel

Requirements

• Strong verbal and written communication skills (Business English)
• Fluent German speaking
• Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
• Experience as a Deployment Engineer, Professional Services Consultant, Technical Account Manager, Sr. Support Engineer or similar, supporting networking or web security products
• Knowledge of networking and security products and enterprise network infrastructure
• Good knowledge of TCP/IP, especially HTTP and DNS,
• Knowledge of IT Security, PKI, SSL/TLS
• Experience with Linux and/or FreeBSD
• Networking Experience - VPN technologies such as IPsec and VPN clients
• Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analysers such as tcpdump, Wireshark
• Knowledge of authentication systems such as MS AD, SAML is a plus
• Knowledge of Cloud platforms (Azure, AWS) is a plus

In return, we will invest in you, and your customers. You will be supported by a world-class team made up of some of the most prominent names in the industry who turn our customers into advocates and give you the skills you need to build a highly successful career.

Additionally, we will make every effort:

• To provide you with the best support, learning, and access to expertise in the marketplace from Day 1
• To invest in your personal and professional growth and reward you accordingly with competitive pay, benefits, and equity.
• Provide you with an environment that is defined by collaboration.

Why Zscaler?

Do you want to team with the best talent in the industry?

Do you want to work on disruptive technology?

Do you thrive in a fluid work environment?

Do you appreciate a company culture that enables individual and group success and celebrates achievement?

If you said yes, we’d love to talk to you about joining our growing team of almost 7000+ Zscaler team members.

You'll also benefit from:

• Home-based remote work policy (Hybrid)
• Onboarding via a 1 week London Bootcamp local 1:1 training
• Multiple Zscaler office locations to meet colleagues in your region
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• Employee Resource Groups (ERGs)
• Pension Plan
• Vendor Discounts
• Mentor Programme