Courier Partner Liaison (part-time)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a motivator with excellent communication skills? Do you have the ability to work independently in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Wolt has been growing rapidly in Kazakhstan ever since we entered the market in 2019. We are growing rapidly and are now looking for a Courier Partner Liaison to join our team in OSKEMEN.

As our Courier Partner Liaison, you will make sure that existing and new Courier Partners in your city have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week - this role will require you to plan ahead and sometimes it will require you to be available on the weekend. Currently we are looking for a part time position with around 10 weekly hours.

What you’ll be doing

• Onboarding and growing the number of happy courier partners on Wolt’s platform in your city to ensure a healthy and sustainable delivery operation
• Taking care of all courier partner off-boardings
• Managing inventory in the warehouse

Qualifications

• Excellent communicator and a big team motivator as you will have daily contact with our courier partners
• Ability to lead by example and show the direction, as well as the genuine will to support your team members and courier partners
• You are a fast learner and attentive to both small details and the bigger picture
• You’re an expert when it comes to handling crowds and you are confident in expressing your social skills
• Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
• Flexible in terms of working hours, as you might need to work during weekends occasionally
• Fluent in Russian and Kazakh.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Important note: this role is for Oskemen city.