South Africa onlyRole Overview
Our client in the UK is seeking a Senior Operations Manager to oversee and streamline their operational functions. This role is ideal for a strategic, self-driven professional with a proven track record of managing teams, improving processes, and implementing systems that enhance efficiency across a growing business. You will be responsible for the day-to-day operations, while also developing and optimizing operational frameworks to support future growth.
Key Responsibilities
- Lead, mentor, and manage the operations team, including Operations Manager and Facilities staff, ensuring high performance and accountability.
- Develop, implement, and maintain operational systems, policies, and standard operating procedures (SOPs) to enhance efficiency, consistency, and scalability.
- Monitor, measure, and improve operational performance using KPIs, workflow analysis, and continuous improvement initiatives.
- Oversee facilities, property management, and maintenance operations, ensuring compliance, cost control, and timely execution.
- Collaborate with senior leadership to align operational strategies with business objectives.
- Manage external vendors, contractors, and service providers, negotiating contracts and ensuring SLAs are met.
- Lead special projects to drive business transformation and operational improvements.
- Ensure robust health, safety, and compliance standards across all operations.
- Prepare reports, presentations, and operational insights for leadership and stakeholders.
- Act as a key liaison between teams, clients, and external partners to ensure smooth operations and exceptional service delivery.
Requirements
Required Skills & Experience
- 5–10 years of operational management experience, ideally in property, facilities, or surveyor-related industries.
- Proven leadership experience with a history of managing multi-disciplinary teams.
- Strong systems thinker with experience building SOPs, operational frameworks, and scalable processes.
- Excellent project management, organizational, and time-management skills.
- Ability to analyze operational data and metrics to drive decision-making and continuous improvement.
- Strong communication and interpersonal skills; adept at managing internal teams and external stakeholders.
- Self-starter with a proactive approach, able to work independently and drive results.
- Experience managing budgets, contracts, and vendor relationships.
- Proficient in Microsoft Office Suite and operational management tools (e.g., Trello, PayProp, or equivalent).
- Knowledge of health and safety regulations and property compliance standards is desirable.
Education
- Bachelor’s degree or equivalent experience in Business, Operations Management, Property, or related fields.
- Additional certifications in Operations, Facilities Management, or Project Management are advantageous.
Personal Attributes
- Strategic thinker with a hands-on approach.
- Exceptional problem-solving and decision-making skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong leadership presence and credibility to influence teams and stakeholders.
- Resilient, adaptable, and results-oriented mindset.
