Content Specialist (PH Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

We are seeking a skilled and experienced Web Content Specialist to maintain content on our websites and support global stakeholders in the development of their sites.

As part of a Digital Marketing team - acting as an internal agency - the web development team that supports Global Marketing and the organization (i.e. internal clients) serving the globe. You will work collaboratively with cross-functional teams in supporting all of the Turnitin organization’s portfolio of products in achieving revenue targets by providing a first-class digital marketing service that meets and exceeds the expectations of colleagues and customers.

Responsibilities:

Web Content Support

• Utilize content management systems (CMS) to upload, format, organize and publish web content.
• Regularly update and maintain the content on the website to ensure accuracy and relevance.
• Support content authors with content entry questions or issues.
• Implement on-page SEO best practices to improve organic search visibility.
• Stay informed about SEO trends and implement strategies to enhance website ranking and performance.

Analyze & Experiment

• Collaborate with cross-functional teams to gather information and insights for content creation.
• Monitor website analytics to track the performance of content and identify areas for improvement.
• Provide regular reports on key performance indicators (KPIs) related to web content.

Collaboration and Communication

• Work closely with the in-house design and web development teams to ensure a seamless and user-friendly experience on the website.
• Participate in development sprints as a QA resource to ensure content and SEO are not negatively impacted.
• Support global stakeholders by acting as a point of contact for the Web Team and escalate as needed.

Qualifications

Requirements:

• Minimum of 3 years experience with web content support
• Bachelor's Degree in Marketing, Information Systems, related field or equivalent combination of education, skills, and experience.
• Moderate understanding of front-end development such as HTML and CSS
• Knowledge of SEO best practices and experience with SEO tools.
• Working knowledge of global data privacy regulations (GDPR and CCPA). Experience with accessibility standards (WCAG AA rating).
• Familiarity with content management systems (e.g., WordPress, Drupal, Contentful, HubSpot). Experience with FirstSpirit a plus.
• Basic understanding of web design principles and UX/UI concepts.
• Experience with Google Analytics 4 (GA4), including ad-hoc reports and event tracking configuration. Working knowledge of Google Looker Studio (Data Studio) a plus.
• Excellent organizational and project management skills.
• Strong communication, project management and collaboration skills with internal and external stakeholders. A team player with a customer-centric focus while able to work independently.

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.