Client Service Desk (GCC Africa - Remote)

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What We'll Bring:

What You'll Bring:

Responsibilities:

•To support customers in the use and access of TransUnion products and services•Handling incoming phone calls and emails

•Logging all requests and queries within the help desk system, ensuring the quality and consistency of information capture

•Investigate and diagnose performance issues, queries and provide regular updates where required.

•Analyse/use investigation techniques to resolve queries.

•Resolving queries via different channels such as telephone and email

•Develop good working relationships with key contacts throughout the business internally and externally if required.

•Maintain high levels of customer service.

•Contribute to the continual improvement of the services provided.

•Work within clearly defined standard operating procedures

To provide on-call out of hours support should you be required.

Requirements/Skills/Qualifications: Essential:

•Experienced in using MS Office, particularly Excel.

•Good communication skills

•Ability to build rapport with customers.•Passionate about customer service and putting our clients at the heart of everything they do.

•Experience of working in a service desk / call centre environment.

•Experience within a customer service focused role

Desirable:

•Experience of a help desk call management tool

Please note that this role includes UK working hours.

Impact You'll Make:

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fiber line is required, should you be successful, you will need to upgrade your line in order to work effectively.

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