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ThryvTH

Senior Performance Client Success Manager

Thryv is an all-in-one business management software platform that helps small businesses streamline operations, manage customer relationships, and grow their online presence.

Thryv

Employee count: 1001-5000

Salary: 77k-102k USD

United States only

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At Thryv, we're a team that lives by teamwork. However, it's not the work that drives us, it's the respect, trust, and care for each other that defines us as a team. We're a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We're always looking for the best and brightest team players to join us.

Requirements

  • Leads the onboarding experience for Thryv and Thryv Marketing clients
  • Effectively educates, demonstrates, and recommends relevant features and lead handling based upon the client's goals
  • Ensures the client's campaign program is fulfilled and launched according to the primary focus/service
  • Provides on-demand support for clients and sales partners
  • Proactively recommends optimization strategies for underperforming and escalated accounts
  • Facilitates client issue resolution during onboarding and strategy calls
  • Proactively optimizes lead volume and quality by analyzing campaign performance and adjusting strategies

Benefits

  • Competitive medical, dental, and vision plans
  • 401(k) savings plan with company match
  • Continuing education benefits with tuition assistance programs
  • One week of paid time off at the end of the year

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 77k-102k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Thryv

Learn more about Thryv and their company culture.

View company profile

Thryv is an all-in-one business management software designed specifically to help small businesses modernize, compete, and grow in today's digital-first economy. We understand that running a small business involves juggling countless tasks—from managing customer relationships and scheduling appointments to processing payments and handling marketing. That is why we built a comprehensive platform that consolidates these essential functions into a single, easy-to-use interface, empowering business owners to save time and focus on what they love: serving their customers.

Our software provides a seamless experience for both the business owner and their clients. With features like a centralized CRM, automated appointment reminders, and a unified inbox for all customer communications, we help businesses stay organized and responsive. We also offer powerful marketing automation tools, social media management, and online reputation management to help our customers build their brand and attract new leads. By transitioning from legacy print media to cutting-edge SaaS solutions, Thryv is dedicated to ensuring that local businesses have the enterprise-grade technology they need to thrive in an increasingly competitive market.

Employee benefits

Learn about the employee benefits and perks provided at Thryv.

View benefits

Paid Parental Leave

Up to 12 weeks of paid parental leave to support growing families.

Remote-First Work Environment

Flexible work-from-anywhere policy allowing employees to work remotely.

Tuition Assistance

Financial support for continuing education and professional development.

Employee Stock Purchase Plan (ESPP)

Opportunity for employees to purchase company stock at a discounted rate.

View Thryv's employee benefits
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Thryv

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