Production Manager | Content

We’re looking for a highly organised production manager to join our fast-growing content team in Cape Town. This role is multifaceted and suited to an experienced writer who has equal lashings of creativity and attention to detail and is inherently process driven.

You will be expected to run content through the right workflows on time, while evaluating briefs and writing to ensure the work aligns for both stakeholders and the creative team. The successful incumbent will also be an adept writer, who can tackle any brief, from travel and dining to product guides and brand content, while mentoring other writers in the team.

We are…

- a global team of upbeat and experienced writers, editors and developers spread out over 22 offices worldwide

- excited about creating content that tells the story of our service, reaching a high-net-worth and mass-affluent member base

- experts in lifestyle content covering topics such as travel, food, retail and entertainment

- passionate about creating the right content for the right person at the right time

- dedicated to innovation and quality.

Key Responsibilities:

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  

Production Flow and Quality Assurance | 25%

• Oversee the production flow of content, from stakeholder brief to end product, ensuring work is fully QAed and meets the brief

Process development | 10%

• Work closely with the EMEA content leads to refine processes

Ensure content delivery | 25%

• Chase commissioning editors, writers and proposition owners to ensure that content is delivered to schedule
• Monitor and manage Ten’s communications schedule to ensure no delays or clashes in content release

Represent content in meetings and communication | 20%

• Act as a liaison for content with external departments, assisting with briefing processes and sign offs
• Run daily meetings with the content team, and represent the content team in meetings with other stakeholders

Content quality control | 5%

• Work closely with the senior sub editors to ensure content is meticulously checked, is expressed with Ten’s tone of voice and tells the story of Ten

Content Creation | 5%

• Create content for guides and special projects as needed
• Assist Global Commissioning Editor with writing and reviewing content when necessary

Onboarding and Training | 10%

• Onboard new team members with production processes

Requirements

• Strong experience as a senior writer with strong organisational skills
• Experience in managing workflows
• Strong people skills
• Excellent communicator, both written and verbal
• Confident playing a key role within a major company
• Strong administration skills

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
• Hybrid working. You can combine working from home and working from the office. We offer fully remote too for individuals outside of commutable distance to the office in South Africa country wide.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."