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TeamViewerTE

Global Head of Customer Support & Experience - Remote

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots.

TeamViewer

Employee count: 1001-5000

United States only

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TeamViewer GmbH is seeking a Global Head of Customer Support to lead and scale a world-class support organization across its SaaS portfolio. This role involves creating a global support strategy, standardizing operations, and using data analytics to enhance customer experience. The ideal candidate should have 10–15+ years of leadership experience in Customer Support, proven success in multi-tier organizations, and expertise in automation and AI-driven support models. The position is remote, with the ideal candidate residing in the East or Central time zone in the USA.
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About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About TeamViewer

Learn more about TeamViewer and their company culture.

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TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity.

Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. This also includes cooperation with strategic partners such as SAP, Google, Microsoft and Siemens.

Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,400 people globally.

Employee benefits

Learn about the employee benefits and perks provided at TeamViewer.

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Feedback Culture

TeamViewer emphasizes a structured feedback process to support employee growth and satisfaction.

Diversity & Empowerment

TeamViewer supports LGBTQIA+ and female empowerment through dedicated employee resource groups and initiatives.

Sustainable Mobility

TeamViewer encourages sustainable mobility with a company bike program and subsidies for public transportation.

Employee Engagement

TeamViewer values employee engagement, conducting regular surveys and hosting company events to foster community.

View TeamViewer's employee benefits
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TeamViewer

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