Global Director of Customer Support

WeTravel is seeking a Global Director of Customer Support to lead the next chapter of customer support, expanding the team by ~50% in 2026, scaling technical call-back (video) support, and building the right systems to grow without sacrificing quality.

Requirements

• 5+ years leading/managing Customer Support teams in B2B SaaS
• At least 2+ years at the Director level overseeing multi-layered, globally distributed organizations
• Experience scaling support teams from ~20 → 40+ representatives
• Deeply experienced in support operations as a discipline
• Strong command of help center / knowledge management systems
• Experience leveraging AI and automation
• Technically inclined and comfortable supporting complex SaaS products
• Experienced building and scaling globally distributed support models
• Strong executive communicator

Benefits

• 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages
• Generous
• Amsterdam Program
• Work remotely for a maximum of 4 weeks per calendar year
• Extensive paid family leave
• Three paid volunteer days per year
• 2-week cross-functional onboarding program
• Cutting-edge equipment and tools
• Coverage for certain work-from-home (WFH) equipment
• Employer-sponsored 401(k) plan with a 2% company match