Administrator

• Validate incoming customer work orders against company rates and guidelines
  
• Identify discrepancies and return incorrect orders to clients for correction
  
• Maintain accurate and up-to-date records in internal systems and databases
  
• Ensure compliance with internal procedures and client requirements
  
• Adapt to updates in systems, processes, and pricing structures
  
• Act as a control point for operational requests, ensuring accuracy and policy adherence
  
• Respond to client and internal queries regarding validation issues
  
• Coordinate with internal teams to resolve discrepancies efficiently
  
• Manage incoming urgent requests via phone (e.g. ERS support line)
  
• Maintain clear communication and strong working relationships with stakeholders
  
• Support overall operational efficiency through accurate data handling and reporting
  
  

Requirements

• 1+ years of experience in administrative, validation, or data-related roles
  
• Strong attention to detail and high level of accuracy
  
• Excellent organizational and multitasking skills
  
• Good communication skills (written and verbal English)
  
• Ability to work in a fast-paced, process-driven environment
  
• Strong analytical and problem-solving abilities
  
• Proficiency in Microsoft Office, especially Excel
  
• Experience working with databases, CRM systems, or similar tools is a plus
  
• Ability to follow procedures and ensure compliance with guidelines
  
• Proactive, reliable, and able to work independently
  
• Comfortable collaborating with internal teams and external stakeholders