South Africa onlyAs an Account Manager at our clients company, you’re the connection point between our clients and our creative team. You’ll build strong relationships, manage day-to-day communication, and keep projects running smoothly from start to finish. This role is all about organization, clarity, and care—making sure every client feels heard, supported, and confident in the work we deliver.
You’ll track details, manage timelines, and ensure projects stay on budget, but you’ll also play a key role in helping clients reach their goals. At our client's company, you won’t just manage tasks—you’ll help mission-driven organizations make a real impact.
Requirements
● Previous agency experience
- Proven experience in an agency setting (fast-paced, client-focused environment)
- Proficient on Mac and familiar with creative and productivity tools
- Exceptional written and verbal communication skills with excellent grammar
- Ability to craft clear, concise messaging for client communications
- Comfortable collaborating with conservative Christian churches and mission-driven nonprofits
- Demonstrates sound judgment, integrity, and professionalism in every interaction
- Self-starter who thrives on working independently and efficiently
- Strong multitasking skills—able to pivot quickly between projects without losing accuracy
- Tech-savvy and eager to learn new apps and software
- Confident leading projects, guiding strategy, and collaborating with creative teams
- Meticulous attention to detail (yes, we’re looking for Type A here)
- Highly organized with systems that support team efficiency and client success
- Dependable and punctual—someone the team and clients can count on
Top 5 Responsibilities
● Ensure client satisfaction
● Manage client communication
● Track deliverables and deadlines
● Oversee budgets and timelines
● Resolve issues quickly
Other Responsibilities
- Tracking client requests and troubleshooting problems
- Build positive, long-term relationships with clients that foster trust
- Lead in-person meetings and video calls to clarify goals and strategies
- Collaborate with leadership on proposals (no cold sales required)
- Serve as the go-to contact for client questions and concerns
- Develop effective communication workflows for clients and our team
- Inspire repeat business through exceptional service and proactive ideas
- Monitor and measure client satisfaction to ensure excellence
- Offer marketing insights and strategic recommendations
- Track client requests and troubleshoot problems efficiently
