(fluent Russian) Customer Support Consultant, crypto (Future Openings, remotely)

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
• Build strong and lasting customer relationships;
• Handle customer inquiries and feedback;
• Provide valid, accurate information and solutions to customer requests;
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Continuously seek ways to improve team performance and work efficiency;
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.

What you need to succeed in this role:

• Native Russian and excellent English communication skills (minimum C1 level);
• At least 6–12 months of live chat support experience, preferably in crypto or financial services;
• Basic financial knowledge or payment/banking experience;
• Crypto industry knowledge;
• CRM experience in Salesforce;
• Strong analytical, logical thinking, and problem-solving skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Basic financial knowledge or payment/banking experience.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.