Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Requirements
- Deliver multilingual support in French and English
- Respond and resolve customer inquiries and issues via emails, calls and chats
- Handle customer inquiries related to bookings, cancellations, refunds, and reservation changes
- Provide clear and accurate information about hotel policies, amenities, pricing, and availability
- Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
