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SupportYourAppSU

(fluent French & English) Customer Support Consultant

SupportYourApp has become an industry leader for premium outsourced support services.

SupportYourApp

Employee count: 1001-5000

Tunisia only

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Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

  • Deliver multilingual support in French and English
  • Respond and resolve customer inquiries and issues via emails, calls and chats
  • Handle customer inquiries related to bookings, cancellations, refunds, and reservation changes
  • Provide clear and accurate information about hotel policies, amenities, pricing, and availability
  • Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About the job

Apply before

Posted on

Job type

Temporary

Experience level

Location requirements

Hiring timezones

Tunisia +/- 0 hours

About SupportYourApp

Learn more about SupportYourApp and their company culture.

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SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional inbound, outbound, and back–office support services specifically for innovative tech companies.

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SupportYourApp

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