Mexico onlyWe are a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment.
Requirements
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
United States
Ukraine
Argentina
Poland
Serbia
Morocco
South Africa
Brazil
Dominican Republic only