Malaysia onlyJoin SupportYourApp as an Account Manager and take ownership of key client relationships, navigating complex expectations and driving constructive conversations. The role requires strong stakeholder management, cultural awareness, and technical understanding. As a leader, you will develop trust in high-pressure environments and drive client success.
Requirements
- Fluency in English (C1–C2)
- 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
- Proven experience managing 10+ direct reports
- Excellent communication, presentation, negotiation, and conflict-resolution skills
- Strong analytical and problem-solving mindset with a strategic approach to account growth
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
- Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
Benefits
- Providing services during business hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership
- Greenhouse conditions for self-development
- Culture built on trust
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