SpeechifySP

Customer Support Associate - Asia Philippines/Indonesia

Speechify is an AI-powered text-to-speech application that converts text from various formats into natural-sounding audio, helping users read faster and comprehend more. Founded by Cliff Weitzman to overcome his dyslexia, the platform aims to make reading accessible to everyone.

Speechify

Employee count: 51-200

AF, AM + 49 more

Mission:

Speechify is the most used text to speech reader app in the world with 25M+ users. We have voices like Mr. Beast and Snoop Dogg. Speechify stands at the forefront of Audio A.I. and voice cloning technologies, leading the industry with innovation and excellence. As Speechify continues its growth trajectory, our executive team is actively seeking an Customer Support Associate. If you're passionate about organization, adept at efficiently handling tasks, thrive in high-paced environments, and are eager to collaborate with a great team, we want to hear from you.

Key Responsibilities:

  • Swiftly respond to customer concerns on written tickets
  • Proficiency in Google Calendar and email.
  • Excellent reporting response on every email and slack.

Qualifications:

  • Excellent English reading and writing
  • Strong organizational and analytical skills.
  • Ability to track and improve metrics.
  • Proven customer support experience or experience as a client service representative
  • Touch typing 45 WPM and above
  • Strong phone contact handling skills and active listening
  • Excellent communication (written and verbal), and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bachelors degree
  • Minimum 6 months CS experience
  • Preference for applicants based in central and SE Asia

What We Offer

  • A fast-growing environment where you can help shape the culture
  • An entrepreneurial crew that supports risk, intuition, and hustle
  • A hands-off approach so you can focus and do your best work
  • The opportunity to make an impact in a transformative industry
  • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

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Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the job

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Job type

Full Time

Experience level

Entry-level

About Speechify

Learn more about Speechify and their company culture.

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At Speechify, we are at the forefront of revolutionizing how individuals consume written content through groundbreaking text-to-speech technology. Our mission is to ensure that reading is never a barrier to learning, and we achieve this by transforming digital and physical text from PDFs, books, documents, articles, and websites into high-quality, natural-sounding audio. This innovation allows users to read faster, retain more information, and access content on the go, effectively turning any reading material into an audiobook. Speechify was born out of a personal need; our founder, Cliff Weitzman, developed the initial technology to overcome his own challenges with dyslexia. This origin story is deeply embedded in our company ethos, driving our commitment to accessibility and empowering users with diverse learning needs, including those with dyslexia, ADHD, and visual impairments.

Our technological advancements extend beyond basic text-to-speech. Speechify leverages sophisticated AI to offer a suite of features including over 200+ human-like voices in more than 60 languages, customizable reading speeds up to 4.5 times faster than visual reading, and optical character recognition (OCR) for scanning and listening to physical documents and images. We provide a seamless cross-platform experience with apps for iOS and Android, browser extensions for Chrome and Safari, and a web app, ensuring that users can sync their libraries and listen anywhere, anytime. Speechify is not just a tool for individuals; we also offer an AI-powered voice-over, voice cloning, and dubbing studio for businesses and creators, alongside a text-to-speech API for developers, positioning us as a leading provider of Speech AI globally. Our continuous innovation is reflected in features like active text highlighting, inline players, AI-driven summarization, and integrations with platforms like Gmail and Canvas, constantly enhancing the user experience and pushing the boundaries of audio-based learning and productivity.

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Speechify

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