United States onlyThis is a remote position.
We are seeking a detail-orientedCustomer Service Administratorwith experience in thehealthcare or medical sectorto support daily administrative operations. The successful candidate will manage incoming calls, organize and process medical documentation (including faxes), and assist clients with administrative inquiries.
This role requires someone with prioradministrative support experience in a healthcare setting, such as a clinic, hospital, or medical office, and a solid understanding ofmedical terminologyto ensure accurate communication and documentation.
Key Responsibilities:- Answer and manage incoming phone calls from clients, patients, and healthcare professionals in a professional and timely manner.
- Provide administrative support to clients and internal teams regarding healthcare-related inquiries.
- Assist with general office administration tasks, including scheduling, document management, and coordination with other departments.
- Receive, review, organize, and distribute incomingmedical faxes and documentation.
- Maintain accurate records and ensure proper filing of patient or client-related information.
- Communicate effectively with healthcare providers, clinics, and other stakeholders.
- Ensure confidentiality and compliance with healthcare data privacy standards.
- Escalate urgent or complex cases to the appropriate team members when required.
Requirements
- Previous experience in administrative support or customer service within a healthcare environment (clinic, hospital, medical office, or healthcare service provider).
- Familiarity with medical terminology and healthcare documentation.
- Experience handling high-volume phone calls and client communication.
- Strong organizational skills and attention to detail.
- Ability to manage and prioritize multiple administrative tasks efficiently.
- Proficient in basic office software and systems (e.g., email, Microsoft Office, scheduling tools).
- Excellent verbal and written communication skills.
Benefits
What we offer
Permanent WFH Setup
Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
Night Differential & Holiday Pay
13th-Month Pay Bonus
HMO - Free for Employee and 1 free dependent
Accident Insurance
Paid Leave Entitlements
Quarterly Perfect Attendance Incentives amounting to 1,500.00
Company-Sponsored Events – Team building, employee engagement programs, and more
Awards & Recognition Programs with monetary incentive
