Service Desk Administrator/Ticketing Specialist

SolutionCX began its journey with a vision to revolutionize the outsourcing industry by blending high-level professional expertise with a deeply human-centric approach. Founded in 2023 by Matt Hall, a seasoned executive with over two decades of leadership experience at Nu Skin Enterprises, the company was born from a desire to bridge the gap between ambitious small and medium-sized businesses and the global talent pool. Hall recognized that while many companies sought the cost efficiencies of outsourcing, they often struggled to find partners who could deliver the quality, culture, and strategic alignment necessary for true growth. SolutionCX was established to solve this problem, positioning itself not just as a service provider, but as a dedicated extension of its clients' teams.

Headquartered in Provo, Utah, with its core operational hub strategically located in Manila, Philippines, SolutionCX leverages the best of both worlds: US-based executive leadership and the exceptional work ethic and English proficiency of Filipino talent. The company has rapidly grown by adhering to a set of core values that prioritize people, bravery, and accountability. They offer a comprehensive suite of services ranging from customer experience (CX) management and back-office support to specialized roles in finance, creative design, and technical development. By integrating cutting-edge technology with a supportive and vibrant company culture, SolutionCX empowers businesses to scale efficiently while ensuring their remote teams feel valued, engaged, and motivated to deliver excellence.