Technical Account Manager I

A Technical Account Manager at Mailjet is what we like to call a customer advocate for our clients utilizing our Managed service. A TAM is responsible for owning the relationship with their clients and any and all of the client’s issues from understanding what the issue is, to effectively communicating to any internal stakeholders, and following through to resolution of the issue. The TAM is the primary dedicated POC for their clients and are critical in keeping their clients engaged and helping Mailjet meet its retention goals.

Responsibilities

• Work closely with clients to understand their business and how it relates to email so that the client can effectively use Mailgun/Mailjet to reach their business goals
• Work closely with clients to ensure they understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
• Use tools to proactively monitor Sender Scores, blocklists, delivery rates, etc, and work with the client to fix any issues that may arise, as well as provide guidance on how to avoid these issues
• Ensure clients and Mailgun/Mailjet are in compliance with Service-Level Agreements, Terms Of Service, Acceptable Use Policies, etc.
• Work with the Sales team to identify revenue growth opportunities through the utilization of new services and/or contract renewals
• Develop and maintain strong product knowledge of Mailgun/Mailjet and its competitors to properly support their clients, as well as evangelize new product features as they are released

Requirements

• Ability to create and maintain strong relationships with both clients and internal teams
• Strong technical background with the ability to effectively communicate issues to a wide variety of client contacts
• Experience with email systems, DNS, Telnet, APIs
• Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
• Excellent communication (verbal and written), critical thinking, and analytical skills
• Around 2 or more years of experience in an Account Management, Technical Support, or similar client-facing role where you are the primary POC for a strategic customer
• Fluent German and English.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!