Technical Account Manager - French & English

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

At RingCentral our customers are at the heart of everything we do and building strong, long-lasting relationships is the key to our success. As a Technical Account Manager, you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in-depth understanding of the customer’s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.

Responsibilities:

• Managing customer expectations and experience to deliver high customer satisfaction and increase retention
• Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
• Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
• Recommending network hardware, software, and platform specific design elements
• Collaborating with internal departments to facilitate customer need fulfillment
• Maintaining updated knowledge of company products and services
• Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
• Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
• Windows or similar, including Excel, PowerPoint, and Word
• Must be able to work GMT business hours

Skills & Experience:

• Must be fluent in both English and French
• Typically 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
• College graduate: Bachelor’s or associate degree in Business, Communication, or related field preferred
• Strong customer service and interpersonal skills for dealing with different types of customers
• Time management and multitasking skills in order to handle multiple tasks and customers at once
• Ability to build rapport and collaborate with others within the company and externally.
• Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Excellent local benefits depending on location

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.