Phone Support Agent, L1

Simple is a successful mobile product that has a user base of over 15 million people and has over 100% year-over-year revenue growth. It helps people improve their nutritional habits through personalized programs, meal tracking, and health insights, which allows them to lead healthier and happier lives.

Now, we are taking the next big step and working on a new revolutionary AI product that helps each person improve their health in a fun and engaging way.

Right now we are looking for a talented Phone Support Agent, L1 who will join our Customer Support team.

What You’ll Do:

• Handle inbound and outbound calls with professionalism and courtesy.
• Draft and send detailed recap emails following client interactions.
• Provide high-quality support as a Line 1 Support Specialist, particularly in Billing Support.
• Manage cancellation and refund processes for customers with poise and empathy.
• Demonstrate exceptional communication skills while resolving customer inquiries and concerns.
• Maintain a polished and professional demeanor in all customer interactions.
• Collaborate effectively with cross-functional teams to address customer needs and inquiries promptly.
• Utilize advanced problem-solving skills to resolve complex customer issues efficiently.
• Uphold company standards and values while delivering top-notch service to customers.
• Continuously strive to enhance customer satisfaction and loyalty through outstanding service delivery.

What We Look For:

• Minimum 5-7 years of distinguished experience in customer service, showcasing a track record of excellence in Call Center operations.
• Proficiency in English at an exceptional level, demonstrating impeccable verbal and written communication skills.
• Capability to adapt to varying work schedules, including night/day shifts on a 2/2 (night) and 5/2 (day) basis.
• Extensive background in interfacing with EU/US clientele, ideally within the realms of e-commerce, fintech, or allied sectors.
• Proven ability to handle high-pressure situations with grace and professionalism, ensuring optimal customer satisfaction.
• Strong aptitude for problem-solving and conflict resolution, coupled with a commitment to delivering exemplary service.
• Adeptness in navigating diverse customer service platforms and tools, enhancing efficiency and efficacy in support operations.
• Demonstrated capacity to thrive in a dynamic, fast-paced environment, while upholding the highest standards of service excellence.
• Exceptional interpersonal skills, enabling effective collaboration across multifunctional teams and fostering positive customer relations.
• Dedication to continuous improvement, with a drive to elevate service standards and exceed customer expectations.

Perks and Benefits:

• A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe
• Full-time remote employment. Contract work for any non-sanctioned country.
• International project. Languages: Russian, English
• Open and democratic team communication
• Competitive salary
• A premium SIMPLE subscription
• 21 days annual leave
• Bonus System for extraordinary results