Solutions Architect (Pre and Post Sales)

Sendbird has an exciting opportunity to join our company in the role of Solution Architect.

The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. The role is responsible for architecting Sendbird solutions that meet customer demands and ensuring customer success. The Solutions Architect is engaged in pre-sales and post-sales activities to deliver innovative, flexible, and scalable solutions to our customers, some of the world's most notable brands. The ideal candidate should be comfortable speaking with developers, product managers, and C-level executives. You should have at least two years of software engineering experience in front-end, mobile, and backend technologies. This role will support EMEA and Eastern United States regions, reporting into the U.S.-based Head of Technical Services.

What you will do

• Partner with Sales - You will partner with Account Executives to advise prospects on Sendbird services, designing tailored solutions that fit the prospect's business and technical needs.
• Design and deliver presentations/demos - You will create customized presentations and demonstrations tailored to your audience. You will have the ability to tell a compelling story that connects product features, advantages, and benefits to the customer's business goals
• Work toward ongoing customer success - You will work with our Customer Success, Sales, and Renewal teams to educate customers on how to best use Sendbird to meet their ongoing business needs
• Lead technical onboarding /implementation projects - You will own full onboarding/implementation cycle responsibility from technical kick-off to go live. You will lead implementation design, consulting with customers on technical and UI design to architect efficient and scalable solutions.
• Build vertical solutions - You will build tools and vertical solutions with Sendbird for customers as the need arises, such as third-party integrations to messaging channels
• Respond to security inquiries - Security is extremely important to Sendbird and our customers. You will help articulate our security story and lead security review responses. This includes speaking about conformance with security and compliance frameworks, including HIPPA, SOC2, and ISO-27001
• Contribute to RFx responses - You will work with and lead cross-functional teams to prepare robust responses that help to win deals
• Gather product feedback - Provide feedback to product teams, helping to improve Sendbird services on behalf of our customers
• Technical writing - Author or assist with the creation of blog posts, tutorials, guides, and documentation, making the adoption of Sendbird services more accessible to product managers, developers, and business stakeholders alike
• Coordinate projects - Help manage projects with multiple stakeholders, both internal and external, ensuring timely, successful launches of Sendbird services within customers' development and production environments
• Be a domain expert - Follow the latest trends and features in the AI agent and messaging domains. Act as a trusted advisor for prospects and customers when it comes to best practices for implementing such services

Who you are

• Highly skilled at applying consultative methodologies and solving integration pain points while architecting features to answer business demands
• Able to manage multiple projects running on parallel timelines while working collaboratively in a globally distributed environment
• Passionate about technology, customer service, and helping others be successful
• A creative thinker experienced at understanding clients' pain points
• An excellent verbal and written communicator
• Empathetic towards customer needs
• Ability to learn new technologies with an eye for good UX design
• Ability to travel, as necessary, to visit customers (up to 20% travel time)

What you bring to the table

• BS in Information Systems, Engineering, or related field
• 3-5 years of customer-facing, hands-on pre- and post-sales/solutions engineering experience
• Proven experience in reading, debugging, and understanding web applications and complex systems
• Detailed knowledge of HTTP methods for RESTful Services (Post, Get, Put, Delete)
• Working knowledge of web integration, including iframes, widgets, SDK, Single Sign On, APIs, and other SaaS technologies
• Programming experience with at least one programming language, such as JavaScript, Swift, Objective-C, Java, Kotlin, or C#
• Foundational understanding of AI concepts, including prompt engineering, RAG, and LLMs
• Excellent verbal and written communication skills, including strong empathy for customer needs and collaboration with cross-functional teams
• Experience in at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
• Debug and troubleshoot complex systems in web servers, applications, databases, and mobile devices

Helpful if you also have the following experiences

• Familiarity with Salesforce Service Cloud or a similar ticketing system
• Ability to guide a good UX design on customers' messaging implementation
• Active member of developer communities (Reddit, Stack Overflow, Hackernews, Stackshare)
• In tune with overall industry and application trends in the AI agent and messaging markets
• Experience working in a high-growth startup environment

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, two volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Senddbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation, home nursing, a Healthcare Cash Plan, Life Insurance, and Employee Assistance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, massages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 is eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

Flexible Work Policy

Our London team is fully remote, but we do need our customer-facing teams to be close enough to the city that they can get in with relative ease for days when in-person customer meetings are booked.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skillsets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.