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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Seismic is seeking a Senior Technical Writer to join our Technical Communications team (experience with information architecture a plus).
What you will be doing:
- Deliver documentation for new product features using newly deployed structured authoring tools and best practices
- Analyze existing product documentation and update, revise, replace, and retire as needed
- Partner with assigned product managers/teams to support product documentation and release communication needs
- Track feature development for assigned product teams and ensure that all required documentation is planned, developed, tested, and delivered on schedule
- Collaborate with designers, developers, product managers, and key stakeholders to understand and meet technical enablement requirements from feature conception until launch
- Research and build holistic knowledge about our products, services, and technology
- Build relationships with experts across our business who can help you better understand our customers, empathize with their problems, and articulate how our technology helps solve them
- Engage with and support other documentation team members to help establish best practices, drive quality and consistency, and build a positive team culture
- Help implement new solutions that improve how technical information is delivered to our customers (e.g., contextual help, unified search)
- Help drive continuous improvement across our documentation set using insights from analytics and direct feedback from customers and internal users
What you will bring to the team:
- BA/BS degree in English, Technical Communication/Writing, Computer Science or a related technical discipline, or relevant professional experience
- Experience in structured authoring/topic-based help
- Information architecture experience a plus
- 5+ years experience in Scrum/Agile development environments
- Eagerness to understand challenging technical concepts and learn new things every day
- Aptitude for quickly grasping complex ideas and translating them into technical content that’s accessible to audiences with mixed levels of experience
- Enthusiasm for working hands-on with the software as it is being developed
- Appreciation of the challenges and ambiguity involved in documenting fast-evolving products
- Flexibility to juggle multiple projects and prioritize tasks in a fast-paced, dynamic environment
- Independent motivation and self-direction to be highly productive and meet deadlines without fail
- Strong interpersonal skills for communicating and collaborating with people across different teams, ranks, and disciplines
- Painstaking attention to detail and obsession with accuracy
- Impeccable oral and written English skills
- Experience with DITA, Oxygen, Ixiasoft, and/or Zoomin a plus
- Experience with UX design, HTML, CSS, and other Web technologies a plus
- Experience building foundational content strategy, infrastructure, and processes a plus
- Experience documenting APIs a plus
- Experience creating online tutorials using Gainsight, WalkMe or similar tools a plus
- Experience in instructional video creation using tools such as Camtasia and Captivate a plus
Our values:
Here at Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.
- We are inclusive.
- We are vulnerable.
- We seek to understand.
- We strive for excellence.
- We champion the customer.
- We celebrate success.
What we have for you:
- Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown
- Medical, dental, vision and 2x life insurance
- Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans
- Fertility family planning benefits
- Paid parental leave and family caregiver leaves
- Annual professional development reimbursement
- Mental health support + Employee Assistance programs w/ free counseling sessions
- 401k w/ employer match
- Equity program and performance-based bonuses
- Bring Your Own Device technology stipend
- Seismic Cares Program w/ charitable donation matching
- Nine Communities of Belonging (employee resource/affinity groups)
- Access to free paid telemedicine
- Pre-tax commuter benefits
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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