Associate, Client Services

Associate, Client Services job at S&P Global Market Intelligence in Hyderabad, Telangana. Provide exceptional client service, troubleshoot complex issues, and collaborate with cross-functional teams to deliver timely and effective solutions.

Requirements

• Become a subject matter expert in all supported financial products (iLEVEL, QVal, Investor Portal)
• Deliver outstanding client service by providing timely, accurate, and positive resolutions across all aspects of application support
• Troubleshoot client-reported issues efficiently, escalate as appropriate, and work with internal teams to document and resolve problems
• Monitor all incoming support channels—including phone and email—and respond to client inquiries quickly while managing multiple requests simultaneously
• Maintain detailed documentation of all client interactions (both written and verbal) in the internal CRM system
• Collaborate regularly with senior managers and work closely with colleagues across business lines and global regions

Benefits

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized for your time on
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference