United States onlyGENERAL PURPOSE OF THE JOB:
The Program Administrator supports the National Account Team Lead and other Program Managers in a behind-the-scenes role. The Program Administrator should be a detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing the day-to-day requirements outlined by the National Account Team Lead and/or the Program Manager.
*THIS IS A 100% REMOTE POSITION.*
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Writing proposals for customer accounts.
- Understanding customer-specific requirements (applicable discounts, labor/material break out, taxes, etc.)
- File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
- Understanding different labor rates for each WTI region(s).
- Understanding different WTI service types and how they are priced.
- Managing multiple leak response programs.
- Tracking leak calls and WTI service response times.
- Managing subcontractor invoices and completing paperwork.
- Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
- Working with WTI technicians to request NTE increases on individual leak responses if applicable.
- Tracking and invoicing leak service calls.
- Delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.)
- Tracking inspection programs.
- Working in internal systems to track roof inspection data.
- Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
- Maintain a weekly schedule for WTI field technicians and Program Manager (to share with customers).
- Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
- Submitting reports and files for internal quality control.
- Editing reports as needed based on feedback from quality control personnel.
- Delivering reports to the Program Manager/customer.
- Customer portals
- Updating customer work order status with ETA
- Updating customer invoice system with Invoice
- Special Project Assignments
- Be accountable for managing your day based on tasks set forth by the Program Manager.
SKILLS AND ABILITIES:
- Excellent verbal and written communication skills, including facilitating professional presentations.
- Able to work and communicate with all levels of management.
- Computer proficient in Microsoft Office Suite – Excel, Word, PowerPoint, and Visio- Adobe, Smartsheet, SAP, etc. (Experience with SAP Accounting is preferred.)
- Must have proficient organizational and problem-solving skills, multi-tasking, and be adaptable to change.
- Must be able to work effectively independently or in a team environment.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
