DXP Knowledge Manager (1 year fixed term contract)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center either in San José, Budapest or Malaysia . Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (2 office day/week on average) and provide fully remote working conditions (even after the pandemic situation). Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do?

The Roche Services & Solutions (RSS) organization provides services to the Roche organization out of our Headquarters in Basel / Kaiseraugst and the three strategic locations: Kuala Lumpur (Malaysia), Budapest (Hungary) and San José (Costa Rica). This is a recently established and rapidly growing global organization with a follow-the-sun ambition to support Roche affiliates and Global functions worldwide. Digital Experience Platform (DXP) is a dedicated team in RSS within GCX, focused on delivering enhanced experience-centric services across the whole Roche organization, by enabling innovative solutions to ensure support excellence. Our team consists of technical, process and operational support professionals who collaborate with teams across Roche and with key 3rd party vendors, to define, create and provide support solutions for our customer facing organizations.

We are looking for a Knowledge Management manager responsible to manage and optimize the organization's knowledge assets. Specifically developing and implementing knowledge management processes to improve productivity, collaboration, and decision-making within the organization.

This role will interact with local and global IT functions across the Informatics ecosystem, as well as with Finance & Procurement related stakeholders to align, adopt and improve the KM process across the GCX organization. Additionally, you will play a key role in promoting knowledge sharing and collaboration among employees through various channels such as training programs, communities of practice, and knowledge-sharing platforms.

Who you are?

• You are a passionate professional looking for new ways to connect people and promote knowledge management adoption.

• You collaborate with subject matter experts and stakeholders to identify valuable knowledge within the organization or functional area assigned.

• You analyze and categorize knowledge assets to ensure accuracy, relevance, and quality.

• You thrive in a collaborative work environment which enables teams to achieve outstanding results.

• You track and measure the effectiveness of knowledge management initiatives through key performance indicators and metrics.You are familiar with knowledge management tools and technologies like ServiceNow to capture Knowledge Articles. You have strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns.

What can you bring to our team?

To be a successful candidate, you fulfil 90% of all the following requirements:

• Intellectual & Learning Skills: Process implementation, process improvement, being analytical, and the ability to deal with ambiguity.

• Communication and Interpersonal Skills: Includes listening, negotiation, team working, writing, synthesis capacity, and presentation skills.

• Information Management Skills: Includes content management, information processes, agile/scrum methodologie. Informatics/Computer Science Skills: Includes content management systems, collaboration platforms, search engines, and data analytics tools.

• Language Skills: Fluent/Bilingual in English, and a second language. Any other language is an asset.

• Personal Skills: Strong process mindset, with the ability to think analytically and collaboratively. Self managed and operational involvement

• Academic Background & Experience: 2 years of successful experience in a comparable position managing and supporting similar processes in a multinational environment, mainly in a virtual setup . Prefer to have ITIL or any Knowledge Management framework certification, Scrum and agile methodologies understanding

  , Experience Implementing of Knowledge Management process, Knowledge in Continuous Improvement techniques

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.