Technical Program Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Join our Security organization as a Security Assurance Program Manager and take a pivotal, cross-functional role at the intersection of security, compliance, customer trust and privacy. This position is central to building and maintaining customer trust by expertly managing customer-facing security programs and driving continuous improvement in our security posture. We are seeking a leader who can resolve blockers, mitigate risks, and ensure our Security Assurance operations run with maximum efficiency.

What you will do

• Customer-Facing Incident Management: Lead the end-to-end management of customer-facing security issues in close partnership with cross functional teams. You will serve as the primary point of contact for both customers and internal teams, coordinate post-incident reviews, and ensure all follow-up actions are tracked to completion.
• Customer Security Program Management: Own and manage key customer-facing security programs beyond incidents, including processes and communications related to customer identity / access management and CX.
• Process Improvement & Analysis: Streamline and scale the customer incident management playbook to ensure consistency, speed, and alignment with industry best practices. You will use insights and trend analysis from incidents to recommend and implement proactive improvements to our security and privacy processes.
• Cross-Functional Alignment & Program Delivery: Act as a central connector for stakeholders across multiple teams, including Security, Product, Engineering, Compliance, CX, Operations, and Privacy, ensuring clear documentation and alignment on security initiatives. You will be responsible for proactively identifying dependencies, escalating critical issues, and driving projects to closure in a timely manner.
• Customer Trust & Communication: Enhance customer confidence by improving the visibility and accountability of our security practices. You will interface directly with customers on sensitive, incident-related discussions, requiring both technical credibility and diplomatic communication.

What you will need

• A minimum of 2 years of experience in program/project management in a fast-paced environment.
• Demonstrated experience managing high-stakes, customer-impacting situations, particularly security or privacy incidents.
• Experience partnering with customer-facing teams on sensitive escalations.
• Exceptional problem-solving and troubleshooting skills.
• Strong written and verbal communication skills, with the ability to articulate complex issues to both technical and non-technical audiences.
• Proven ability to manage multiple competing priorities effectively.
• Proficiency with project management and collaboration tools such as JIRA and Slack.
• A diplomatic and collaborative approach, with a proven ability to influence cross-functional teams.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.