Are you a seasoned hospitality professional with a passion for delivering exceptional customer experiences? Look no further! We are currently seeking a dynamic and experienced Hotel Services Manager to join our team.
Who we are:
Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.
About the role:
The Hotel Services Manager is responsible for shaping and directing the overarching vision, strategy, and operational framework for hospitality and services within our residential aged care facilities. This position focuses on driving long-term organisational goals, fostering innovation, and optimising service delivery while providing high-level oversight to the Catering Manager and the Property and Services Manager.
Key Responsibilities:
- Develop and communicate a clear vision and strategic direction for hospitality and property services.
- Lead the development and implementation of strategic plans, policies, and initiatives to drive continuous improvement and innovation in service delivery.
- Provide high-level oversight and guidance to the Catering Manager and Property and Services Manager.
- Monitor KPIs and financial metrics to evaluate the effectiveness of service delivery and identify areas for enhancement.
- Cultivate strong relationships with internal and external stakeholders, including residents, families, staff, regulators, and industry partners.
- Act as a spokesperson and ambassador for the organisation, representing its interests and promoting its reputation.
- Develop and manage departmental budgets, allocating resources strategically to support operational priorities and achieve financial targets.
- Conduct regular financial analysis and forecasting to inform decision-making and ensure fiscal sustainability.
- Implement robust quality assurance processes and performance measurement frameworks to maintain high standards of service delivery and resident satisfaction.
- Ensure compliance with all relevant regulatory requirements, industry standards, and best practices in hospitality and property management.
- Stay abreast of changes in legislation and industry trends, proactively addressing potential risks and ensuring organisational readiness.
Requirements
Essential:Desirable:
Benefits
What we offer for your expertise: