Principal Product Manager

Replicant is a company at the forefront of Contact Center Automation, leveraging conversational artificial intelligence to redefine customer service interactions. Founded in 2017 by Gadi Shamia and Benjamin Gleitzman, Replicant's mission is to enable machines to engage in useful and complex conversations, thereby transforming how businesses interact with their customers. The company's platform is designed to automate common customer service calls, allowing human agents to concentrate on more intricate and nuanced customer issues. This AI-powered system facilitates natural-sounding conversations across various channels, including voice and messaging, to resolve customer support inquiries efficiently and effectively, 24/7.

Replicant's core technology, often referred to as a 'Thinking Machine™', is engineered to understand customer intent, provide timely responses, and resolve issues without human intervention for a significant portion of interactions. This capability helps enterprises eliminate hold times, manage fluctuating call volumes, and ultimately reduce operational costs while enhancing customer satisfaction. The platform is built to integrate seamlessly with existing contact center infrastructure, including CCaaS, CRM, and IVR systems. Replicant serves a diverse range of industries, including insurance, healthcare, financial services, e-commerce, hospitality, and travel, tailoring its solutions to meet the specific needs of each sector. The company has demonstrated significant growth, securing substantial funding rounds and serving Fortune 500 clients. Replicant is committed to advancing the field of AI in customer service, with a focus on creating a new operational model that harmonizes human and AI capabilities for optimal customer experience.