Philippines onlyAbout the Role
We are a growing physical therapy clinic seeking a Medical Appointment Setter to be the welcoming first point of contact for our patients. You will be responsible for managing inbound inquiries, scheduling evaluations, converting leads into appointments, and reducing cancellations through relationship-driven communication.
This role requires someone who is confident, consultative, and persuasive, with excellent English communication skills and the ability to address common objections such as time, distance, and cost. You’ll be supporting patients not just with information—but with encouragement and clarity that helps them take the next step in their care journey.
Key Responsibilities
- Answer and manage incoming patient calls regarding evaluations, scheduling, and general inquiries.
- Convert leads into appointments through consultative conversations that educate and inspire action.
- Handle cancellations and objections professionally and effectively (e.g., time conflicts, cost, or travel).
- Build rapport and maintain patient trust to reduce appointment drop-offs and increase retention.
- Collect payments or follow up on outstanding balances as needed.
- Use Zoom video calls when appropriate, maintaining a professional and engaging presence.
- Support the scheduling of initial evaluations and follow-ups with clarity and accuracy.
- Ensure high patient satisfaction through clear, compassionate communication.
What We’re Looking For
- Excellent spoken English with little to no accent.
- Strong interpersonal and consultative communication skills.
- Confidence in handling objections and redirecting concerns into solutions.
- Ability to build relationships quickly and make patients feel heard and supported.
- Comfortable using Zoom and speaking with patients on video.
- Tech-savvy and familiar with scheduling systems or CRMs (training will be provided).
- Prior experience in healthcare, or patient coordination is required
Kenya only
