RedoxRE

Senior User Researcher

Like Solving Complex Problems? Exchanging healthcare data is much harder than it should be.

Redox

Employee count: 201-500

United States only
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Redox is on a mission to make the world’s healthcare data useful. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 4000+ provider organizations and 500+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Opportunity & ImpactWe are seeking a Senior User Researcher to join our fast-growing Product team. As a Senior User Researcher, you will be responsible for leading and executing user research initiatives to inform the design and development of our products and services. You will work closely with cross-functional teams including designers, product managers, engineers, and marketers to advocate for the user and ensure their needs are at the forefront of decision-making processes. Through a combination of qualitative and quantitative research methods, you will uncover insights that drive improvements to the user experience and contribute to the overall success of our products.

As a Sr. User Researcher, your responsibilities will include:

  • Responsible for owning & operationalizing customer feedback/VoC to drive/support the roadmap and Go-to-Market strategies
  • Collects, organizes, and synthesizes the voice of customer feedback into an actionable way to drive the priority of the roadmap & do customer validation in prod dev & GTM processes
  • Analyzes & presents feedback trends over time across key markets/customer types to expose unmet needs
  • Works cross-functionally to plan, lead, and develop qualitative research projects to support new market/opportunity discovery work - script development, unbiased questioning, etc.
  • Deeply understand the needs of a wide range of users
  • Collaborate closely with Product Managers and Designers to identify and prioritize research needs
  • Lead all aspects of exploratory and evaluative research (planning, recruiting, moderation, analysis, and synthesis)
  • Effectively communicate research findings back to squads and to the broader Product team
  • Be an advocate for the user and for how research can improve our products

To be successful in the role, your skills and experience should include:

  • 5+ years experience with user research for software products, preferably as part of an in-house product team
  • Has been a part of building a research function at a scale-up company and can work hands-on with Product org and other cross-functional teams
  • Deep empathy for users and a passion for building great experiences and can engage well with customers
  • A strong record of helping product teams find actionable insights
  • Experience applying a variety of research methods in a remote and face-to-face setting
  • Experience applying usability testing and other methods to validate designs in a remote setting
  • The ability to adjust quickly as business needs change
  • Deep empathy for users and a passion for building great experiences and can engage well with customers
  • Can build strong internal relationships
  • Detailed and disciplined in written communication
  • Experience conducting research for highly technical products preferred
  • Degree in a related field such as Human Computer Interaction, Human Factors, Cognitive Science, Experimental Psychology preferred
  • Proficiency in Gong, Confluence, JIRA and ProductBoard required
  • Experience organizing research findings using Dovetail, Airtable or similar preferred

Nice to have skills:

  • API experience
  • Info about Redox’s market/landscape

Please keep reading...Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About UsRedox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox
As part of our ongoing work to build more diverse teams at Redox, when applying, you will be asked to complete a voluntary EEO survey. This survey is anonymous, we cannot link your application record with your survey responses. - We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and in our Hired Redoxers. We take this data very seriously and really appreciate your willingness and time to complete that step in the process.
We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct
Successful candidates must be eligible to be employed in the US and must reside & work in the continental US.
Thank you for your interest in Redox!

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About the job

Apply before

Jun 27, 2024

Posted on

Apr 28, 2024

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About Redox

Learn more about Redox and their company culture.

View company profile

Like Solving Complex Problems?

Exchanging healthcare data is much harder than it should be. Redox solves this problem while accelerating digital innovation in healthcare. We help power solutions in diabetes management, cancer treatment, care coordination and more. And we need your help!

Support the Human Connection in Healthcare

As technologists, we have the power to facilitate something magical in the delivery of health care—that intimate moment when providers can harness insightful data, coupled with their medical expertise, to discover a solution for the patient. That’s the moment when technology can shine—as a graceful background accompaniment to an empathetic patient experience, helping providers perform better.

Fight Inefficiencies in Data Integration

Healthcare organizations are tasked with increasingly complex decisions about which technology they’ll adopt. To provide the best outcomes, everyone needs to work from the same data. When data doesn’t integrate between providers and technologies that make data more useful, providers aren’t the only ones who suffer from that inefficiency. Patients are missing the tools they need to manage their own health. Integration challenges between critical and innovative software applications inhibit healthcare experiences.

Redox provides an elegant, secure, and highly-scalable solution that eliminates these technical barriers. Join our battle cry to fight inefficiency as we invigorate the patient-provider relationship. Be part of the healthcare revolution and help us set the data free!

Become a Redox Engineer

Tackling healthcare interoperability requires commitment from our whole team—not just a commitment to solving technical problems, but to supporting each other as we navigate those challenges together.

About Redox

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Employee benefits

Learn about the employee benefits and perks provided at Redox.

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Life insurance

We cover 100% of the premiums for life insurance.

Disability insurance

We cover 100% of the premiums for disability insurance.

Retirement benefits

In addition to competitive salaries, we offer employer matching on 401k retirement plans.

Wellness benefits

We provide a Wellness Fund for you to spend on anything you feel benefits your mental and/or physical wellness. No labels.

View Redox's employee benefits
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