ReCharge logo

Technical Support Associate

ReCharge is guided by the mission to connect and empower the world through payments.

Number of employees

201-500

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Geologie, Bite Toothpaste Bits and The Sill rely on Recharge daily to grow their businesses and delight their customers.

Recharge's mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Overview

*This is a fully remote position in the PST timezone*

As a Technical Support Engineer at Recharge, you'll be responsible for assisting our customers and delivering a world-class support experience. You'll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional outbound phone calls.

What you'll do

  • Live by and champion our values: #day-one, #ownership, #empathy, and #humility

  • Use your technical aptitude and customer service skills to resolve questions and issues for our online merchants

  • Communicate clearly in writing to both technical and non-technical people

  • Document and build new tools to improve support flows

  • Identify patterns, recommend improvements, and filter out unimportant issues

  • Author documentation for our customer-facing Help Center

  • Assist with successful on-boarding of new customers

What you'll bring

  • 2+ years of experience in technical customer support (ideally at a SaaS company)

  • Proficiency with a ticketing technology platform - HelpScout or Zendesk preferred

  • Resourcefulness - you'll figure out what needs to be done, and you find ways to make it happen

  • A passion for problem solving and an excitement for a tricky problem or a new challenge

  • A sense of urgency and a satisfaction from going above and beyond to provide solutions

  • An exceptional eye for detail and excellent organizational and communication skills

  • Ability to work remotely and desire to make an impact at a high growth company

  • Excellent customer service and English fluency (written and spoken)

  • A winning as a team' attitude and a polite, patient, caring, calm and professional demeanor

  • Basic knowledge of HTML, CSS, and Javascript (knowledge of other programming languages a plus)

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

About this role

January 24th, 2023

November 25th, 2022

Full Time

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About ReCharge

Learn about ReCharge and their company culture.

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ReCharge is guided by the mission to connect and empower the world through payments. The Santa Monica-based company has created the leading subscription payments platform designed for merchants to set up and manage dynamic recurring billing across web and mobile. ReCharge is used by over 10,000 businesses and is trusted by brands including Native Deodorant, Hubble Contacts, Lola, Soylent, and Billie.

Tech stack

Learn about the technology and tools that ReCharge uses.

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Benefits and perks

Learn about the benefits and perks that ReCharge provides.

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Company retreats

Team & company retreats

We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando.

Co-working space budget

Co-working space budget

Up to $800/mo stipend to cover a co-working space (in conjunction with health and wellness spend)

Wellness benefits

Wellness benefits

Up to $800/mo stipend to cover a co-working space (in conjunction with co-working stipend)

Equity benefits

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

View all employee benefits
View all employee benefits
SaaS
Number of employees

201-500

2014

Oisin O'Connor

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