Caplena AG

The text analysis tool for your customer & employee feedback.

Categorize themes buried in your text data, visualize results in customizable dashboards, get topic-level sentiment analysis powered by collaborative AI in an all-in-one platform.

Caplena was born out of the mission to empower any research team to uncover deep insights from open-ended feedback.

Caplena is an Augmented Intelligence solution with humans in the loop. In our case, those humans are an international team of geeks, musicians & bouldering aficionados who share the same passion: data analysis. Caplena is powered by individuals who are different in their own ways, passionate about what they do, and ready to make a positive impact with our AI-powered solution.

We are growing constantly

From rapidly growing start-ups like Joyn to Fortune 500 companies like eBay & DHL - we have managed to achieve unparalleled customer loyalty. Building on that trust and keeping innovation at the core of everything we do, it is our mission to support any insight team that analyses any kind of open-ended feedback.

Our company

Based in Zurich, Switzerland, we serve companies around the world. From global market research institutes to agile start-ups, Caplena empowers market research teams, increasing efficiency through automation and boosting quality with deep tech.

Our Story

It all began when one of the co- founders, Maurice, won the prestigious SemEval competition for his Master Thesis. He began to explore ideas in the Natural Language Processing (NLP) field with his colleague Pascal, a Machine Learning Engineer specializing in the field of Natural Language and Computer Vision.

They soon realized a gap in the industry when LINK and SKOPOS - two Market Research firms - inquired if the same technology could help them with open-ended survey coding. As it turned out, almost all firms that handle customer feedback face the same issue: too many open ends and not enough time to accurately analyze them all.

Four months later, Pascal and Maurice had completed the first prototype - and things began to take off quickly. Since its inception in the spring of 2018, Caplena has doubled the number of text responses it processes every six months, with over 50M verbatims processed to date. Today Caplena serves companies in more than 15 countries.