Number Services Registration Analyst

Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base.

You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…

What you will do:

• US and Canada Toll-Free Number (TFN) use case verifications
• 10DLC use case verifications
• Process customer orders and perform compliance checks
• Communicate to both customers and carrier partners
• Collaborate with internal team members to resolve issues, automate operational tasks
• Collaborate with sales, support, product and carrier teams on specific projects
• Documentation of changes
• Trouble-shooting and issue resolution
• Project manage new short code activations as needed

What you will bring:

• An end-to-end perspective of delivering carrier messaging services to B2B customers
• Strong analytical skills and strategic thinking
• Ability to assimilate complex operational challenges
• Ability work across diverse teams, engage and deliver
• Excellent written and verbal communication skills (English)
• Client-focused attitude, with an enthusiastic and proactive nature
• Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
• Demonstrate commitment to teamwork and flexibility to get stuff done

Required:

• Some understanding of telephony, mobile messaging and fraud
• Familiarity with ticketing and knowledge management systems
• Self-motivated and driven with strong multi-tasking and time management skills
• Comfortable working in a distributed team with autonomy
• Adaptive communication skills, and a collaborative, cross-functional working style

Desired Skills and Experience:

• Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.com
• Understanding of voice and SMS/MMS
• Knowledge of how the voice and messaging markets are regulated, operated and managed
• Experience working with telecom carriers, aggregators and regulatory bodies
• Experience using Zendesk and Atlassian Jira and Confluence
• Experience using Google Workspace and Microsoft Office
• SQL experience using Kibana, Snowflake and mysql