United States onlyProvidence is one of the nation's leading non-profit healthcare systems with 119,000+ caregivers/employees serving more than 5 million unique patients across 51 hospitals and 800+ clinics. Our locations range from metropolitan centers to rural settings across seven states: Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a mission-based, not-for-profit healthcare provider, our commitment to providing compassionate care to all lives on through our five core values: Compassion, Dignity, Justice, Excellence, and Integrity.
Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
The Quality Program Manager is tasked with developing and implementing strategies to enhance the Medicare Advantage line of business and the Medicare Stars program, focusing on clinical quality, member experience, and health outcomes.
The Quality Program Manager will:
- Utilize established quality improvement methodologies to lead performance improvement projects and programs, enhancing compliance with individual measures and Stars ratings
- Facilitate cross-functional committees, including charter development, meeting preparation, and follow-up
- Develop, implement, and monitor interventions and action plans, adjusting as necessary for effectiveness
- Leverage data to inform decision-making, with a comprehensive understanding of the population
- Collaborate with internal departments, leaders, vendors, and external partners to drive measurable improvements
- Demonstrate strong project management skills, capable of organizing, facilitating, and managing multiple projects and programs simultaneously
- Serve as a subject matter expert in Medicare Advantage quality improvement and the Stars program
Providence welcomes 100% remote work for applicants who reside in the following States:
- Washington
- Oregon
Required qualifications:
- Bachelor's Degree -OR- a combination of equivalent education and work experience
- Master's Degree in Public Health, Business Administration, Health Science, Health Services Administration, or other healthcare or business-related field -OR- a combination of equivalent education and work experience
- 3 or more years of experience working in, or with a managed care organization or clinical setting in a managed environment
- 3 or more years’ experience in project management or program management
- Demonstrated experience in program planning, development, and evaluation
Preferred Qualifications:
- Experience working in a highly matrixed environment
- Strong written and verbal communication skills
- Experience facilitating multi-disciplinary committees including meeting preparation and follow-up (Charters, Agendas, Minutes)
- Experience preparing and delivering presentations to all levels of an organization
- Intermediate or higher-level skillset using MS Office Products including but not limited to: MS Word, Excel, PowerPoint, Project, Teams, Visio
- Strong project management skills, including the ability to organize, facilitate and manage multiple projects simultaneously.
- CPHQ (Certified Professional Healthcare Quality)
Salary Range by Location:
- Oregon: Non-Portland Service Area: Min: $42.08, Max: $65.32
- Oregon: Portland Service Area: Min: $45.14, Max: $70.07
- Washington: Western: Min: $47.05, Max: $73.04
- Washington: Southwest - Olympia, Centralia: Min: $45.14, Max: $70.07
- Washington: Clark County: Min: $45.14, Max: $70.07
- Washington: Eastern: Min: $40.16, Max: $62.35
- Washington: Southeastern: Min: $42.08, Max: $65.32
Why Join Providence Health Plan?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
