United States onlyProvidence Swedish is committed to delivering compassionate and evidence-based care to our Greater Seattle community. We are currently seeking a dedicated and experienced Medical Assistant (CMA) to join our team as a Centralized Triage CMA.
Schedule: Full Time, Monday to Friday 8 to 5
Location: Hybrid-remote but may require you to work onsite around Seattle, Washington
Job description:
The Centralized Triage CMA plays a critical role in supporting clinical operations by performing a variety of administrative and patient care tasks from a centralized location. This role supports multiple providers or practices, helping to improve care coordination, streamline workflows, and ensure the delivery of high-quality patient care.
Responsibilities:
- Will answer incoming calls from patients.
- Will perform initial telephone screening which includes patient-reported information as to the nature, severity, and duration of the concern.
- Will monitor and pre-screen all triage-related MyChart messages.
- Will assist patients with scheduling appointments.
- Will collaborate with physicians, nurses, and other healthcare professionals to coordinate patient care.
- Ensure compliance with HIPAA and other regulatory requirements.
- Document accurately and timely in the electronic medical record (EMR) system, ensuring all notes and interactions are logged.
Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you’ll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Benefits and perks:
- Competitive pay (including holiday pay & shift pay differentials)
- Best-in-class benefits – full medical, dental and vision coverage from your first day
- 401(k) plan with employer matching & complimentary retirement planner
- Generous paid time off for vacation, sick days and holidays
- Tuition reimbursement & student loan forgiveness programs
- Wellness & mental health assistance programs
- Back-up child & elder care to help with care disruptions for your family
- Voluntary benefits, like pet, auto and home insurance, commuter benefits and more!
Required qualifications:
- Coursework/Training Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants Or
- Coursework/Training Graduate of a registered medical assistant apprenticeship program Or
- Coursework/Training Has completed two years of medical training in the United States Armed Forces Or
- Coursework/Training Minimum one year of work experience as a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration Or
- Upon hire: Washington Medical Assistant Certification
- Within 30 days of hire: National Provider BLS - American Heart Association
- 6 months Healthcare experience
- 6 months Medical Assistant experience
Preferred qualifications:
- Upon hire: National Medical Assistant Certification
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
