United States onlyWe have a Remote Work Program where team members have the opportunity work from home the balance of the work week. More details will be provided during the interview process.
About Global Connections to Employment
Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org.
Position Overview
The Quality Program Manager is responsible for the overall quality program and sustainment of the quality management system (QMS) for all GCE lines of business (LoB). These LoBs include food service, custodial services, environmental services, facilities maintenance, business services, employment & support services, contact centers, and information technology support services. Responsibilities also include implementation, management and sustainment of an ISO 9001 QMS for the purpose of providing consistent services that meet customer and regulatory requirements. The position serves as indirect leadership and oversight for contract quality control team members in the field.
This position works directly with leadership to understand the business needs; understands both the quality assurance and quality control functions related to the business; works with the QMS management team, and with contract site leadership to ensure both internal and external quality requirements are met. In addition, this role understands quality principles and implements corrective actions and/or performance improvement initiatives in conjunction with operations leadership. It also provides recommendations to the operations leadership team based on quality audit findings, uses established procedures, and works independently to support objectives.
This position requires a frequent onsite presence in the field; as such, the individual is required to travel to contract site locations across the United States
Minimum Qualifications, Knowledge, Skills, and Abilities:
- Must have a Bachelor's degree in a related field. May substitute equivalent combination of education and experience.
- Must have specific ISO 9001 experience; Certified Lead Auditor or Certified Internal Auditor designation preferred.
- Must have or be able to obtain within the first year of employment, ServSafe Manager certification.
- Must have or be able to obtain within the first year of employment, CIMS Expert designation/certification.
- Must have a minimum of five (5) years of relevant work experience, including quality management systems, conducting audits, and documenting processes.
- Must have experience with federal contracting; knowledge of the AbilityOne program preferred.
- Must have experience with internal auditing.
- Must have experience with data analysis and data-driven decision-making
- Must have proficiency with Microsoft Office Suite, particularly Word and PowerPoint.
- Must have strong written and verbal communication skills, organization and time management skills, critical thinking skills, and decision-making skills.
- Must be capable of dealing with all levels of management, customers, and external vendors.
- Must be comfortable working in virtual environments, using technology to collaborate and connect.
Compensation:
The annual compensation range for this position is $84,072.00-103,416.00.
Location Requirements:
Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA,MA, MD, MS, OH, OK, RI, TN, TX, VA,WA.
GCE Benefits:
At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.
Travel Requirements:
Travel by car, rail and/or air may be required, domestically and internationally. The percentage of time traveling will vary widely based on the circumstances.
To Apply:
Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.
Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED
