Posh

AI built for banking. With Posh, better banking is just a tap, click, or word away. See how our no-code AI products empower your teams and impress your customers one conversation at a time. Join us on our mission to democratize the VIP banking experience.

Posh generative and conversational AI solutions make the banking world more accessible and efficient for your customers and staff. That’s why we have 100+ deployments with leading financial institutions. We provide intelligent, natural customer service that’s ready whenever your customers are by automating the automatable. It’s more than digital transformation — it’s a banking revolution.

AI for customer experience

Customer experience defines your reputation, success, and longevity in today’s banking environment. Don’t ask users to settle for less; empower them to self-serve any time of the day through AI designed for your financial institution.

Customer-assisted AI, available through voice and digital channels, offers quick and user-friendly solutions. Customers can obtain information 24/7, be routed to a human easily for more complex needs, while also receiving a greater experience from an expert who has all the information they need at their fingertips. Our AI solutions ensure reduced call transfer, reduce and remove wait times, improve first call resolution and opens doors to new prospects.

• Reduce wait times

• Achieve first call resolution

• Improve customer satisfaction score by 45%

AI for employee efficiency

AI doesn’t replace your teams — it gives them the support and information they need to better leverage their talents. You have the right people; now, give them the right tools.

Employee-assisted AI delivers instant answers during live interactions. This doesn’t just accelerate employee onboarding and training — it also frees up valuable time for deeper customer engagement and innovative business development.

• Boost employee productivity by 66%

• Speed up onboarding time by 65%

• Cut search time by 93%

• Decrease employee churn

AI for operational excellence

Go further with fewer resources. Build better customer relationships with less employee time. Reduce costs without cutting corners. It’s all possible with AI built for banking.

At Posh, we've eliminated the need for third-party call centers, allowing us to effortlessly handle growing call volumes without the added expense of hiring extra staff. It’s just one way our Operational Excellence enables yours.

• Decrease speed to answer by 92%

• Solve up to 94% of customer requests without a live agent

• Reduce the cost of overflow calls by hundreds of thousands

• Handle calls after hours