People Operations Analyst

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: People Operations Analyst

Location: India
Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our People Operations Analyst

The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on providing Tier 2/3 People Operations support through a ticketing system, maintaining accurate data in HR systems, supporting payroll and benefits operations, and partnering with U.S.-based stakeholders. The position requires working night shifts aligned with

U.S. business hours.

What You’ll Do As A People Operations Analyst

Employee Lifecycle & HR Operations

• Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events with a high degree of accuracy and confidentiality.

• Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to ensure data integrity.

• Generate recurring and ad-hoc People Operations reports to support business and compliance needs.

Support & Ticket Management

• Serve as the first point of contact for employee and manager inquiries submitted through

  ServiceDesk or a similar ticketing system.

• Respond to and resolve People Operations tickets in a timely, professional, and

  customer-focused manner.

• Triage issues appropriately and escalate complex or sensitive matters to the appropriate

  People team partners.

• Monitor ticket queues during U.S. business hours and ensure adherence to service level

  expectations.

Employee Support

• Provide operational and policy support to U.S. and India employees, ensuring accurate

  and timely resolution of inquiries.

• Partner with U.S.-based teams to resolve cross-border support needs.

• Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.

Payroll, Benefits & Compliance Support ​

• Provide backup and support to India payroll partner to ensure accurate and timely payroll processing.

• Support benefits enrollment and respond to employee benefits inquiries.

• Ensure day-to-day People Operations activities comply with labor laws, statutory requirements, and company policies.

Process Improvement & Documentation

• Identify opportunities to improve People Operations processes, service delivery, and system usage.

• Create, maintain, and update standard operating procedures (SOPs), knowledge base articles, and process documentation. · Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

What You Will BringAsA People Operations Analyst

• Bachelor's or master's degree in related field (or four years of equivalent work experience)

• Ability and willingness to work the night shift (U.S. daytime hours) on a recurring basis.

• Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.

• 2–4+ years of experience in People Operations, HR Shared Services, or HR Support.

• Strong attention to detail with the ability to identify inconsistencies or data issues.

• Ability to protect confidential information and manage sensitive employee data responsibly.

• Nice To Have:

  • Workday experience (HRIS transactions, reporting, audits).

  • Advanced Excel/Google Sheets skills.

  • Experience partnering with payroll and benefits vendors.

  • Exposure to compliance-related topics (India statutory requirements, audits, data governance).

• Proven experience working with US based business teams. 
• Excellent written and communication skills in English language.
• This role requires full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Operational & Technical Skills

• Strong working knowledge of People Operations processes and HR shared services environments.

• Experience working in a ticket-based support model, including intake, triage, and resolution of Tier 2/3 requests.

• Ability to quickly learn and navigate HR systems (Workday experience preferred).

• Proficiency with spreadsheets and data validation techniques.

Customer Service & Communication

• Strong customer service orientation with the ability to communicate clearly, professionally, and empathetically.

• Excellent written and verbal communication skills in English, with experience supporting global or U.S.-based employees.

• Ability to explain policies and processes in a clear, accessible way.

Analytical & Problem-Solving Skills

• High attention to detail and ability to identify data inconsistencies or process gaps.

• Sound judgment when handling sensitive employee issues and confidential information.

• Ability to prioritize work effectively in a fast-paced, high-volume support environment.

Work Style & Collaboration

• Ability and willingness to work night shifts aligned to U.S. business hours.

• Strong collaboration skills and comfort working across time zones and functions.

• Proactive, adaptable, and comfortable operating in an evolving People Operations environment

The application window for this position is anticipated to close in 2 weeks (10 business days) from Feb 21, 2025. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

• Our benefits include medical insurance, accident insurance and retiral benefits.
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.