Support Engineer (SF)

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships. As a Support Engineer, you'll be a clear owner of support during SF hours and a key member of a growing support function. You'll combine technical depth, strong judgment, and proactive communication to ensure customers, and the rest of the company, always feel support is under control.

Requirements

• Have experience as a Support Engineer in an early-stage or scaling B2B SaaS company
• Are technically strong: you can read logs, write SQL, understand APIs, webhooks, and how systems work under the hood.
• Take initiative by default — you don't wait to be told what to own. You ask questions, you're curious, and you're constantly looking for opportunities to optimize your own work.
• Communicate clearly and proactively, especially when things are messy or high-pressure.
• Have strong opinions about support products and practices, and enjoy improving them.
• Are commercially minded and understand customer context (Tier, lifecycle stage, sentiment, impact).
• Thrive in ambiguity and love to solve problems - the power of Plain is the ability to extend it. You think creatively and love finding different ways to solve a customer's use case.

Benefits

• Competition for strong support engineers