Plaid logo

Technical Support Engineer

Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications.

Plaid

Icons/design/feather/users

201-500

Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, keep their applications running and their end-users happy. We quantify the scope and impact of these problems, we identify their causes, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.

Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

What you'll do...

Investigate bugs


  • Identify an issue’s root cause
  • Describe an issue’s symptoms
  • Quantify an issue’s scope and severity

Help developers use our products


  • Answer questions about Plaid best-practices, including how to handle error codes and webhooks
  • Fix issues with Plaid resources, such as trouble with an SDK or with the Plaid Dashboard
  • Act as a Subject Matter Expert (SME) for Support by being embedded within engineering teams.

Lead projects


  • Work with other TSEs and colleagues from other functions to help Support reach its goals
  • Improve Support’s tools and public-facing resources to keep us a nimble, scalable team

What excites us...


  • Experience reading or writing code in a few different languages, or deep familiarity with one
  • Familiarity with modern web services and APIs
  • An affinity for learning new languages and technologies
  • A thoughtful and friendly communication style
  • The ability to work with a high degree of autonomy

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

About this role

November 11th, 2021

January 9th, 2021

Full Time

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About Plaid

Learn about Plaid and their company culture.

View company profile

Plaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financial accounts with the apps and services they want to use. Plaid connects with over 11,000 financial institutions across the U.S, Canada and Europe. The company was founded in 2013 by Zach Perret and William Hockey and is headquartered in San Francisco, CA.

At Plaid, we have diverse backgrounds and skills, but we're all passionate about building a more efficient and inclusive financial infrastructure—together.

We unlock financial freedom for everyone

OUR VISION

Plaid is focused on democratizing financial services through technology. We build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

OUR BUSINESS

We started out by building the technical infrastructure APIs that connect consumers, traditional financial institutions, and developers. Today, we add key insights to the data access we provide with our suite of analytics products.

OUR CULTURE

We value cross-team collaboration and diversity of thought. There's always an opportunity to learn from each other outside of day-to-day work, whether it's company-wide offsites, internal hackathons, or co-worker meetups.

OUR PEOPLE

We have diverse backgrounds and skills, but we're all passionate about building a more efficient and inclusive financial infrastructure—together.

Tech stack

Learn about the technology and tools that Plaid uses.

View tech stack

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