Plaid logo

Technical Support Engineer

Plaid

Job description

Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, keep their applications running and their end-users happy. We quantify the scope and impact of these problems, we identify their causes, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.

Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

What you'll do...

Investigate bugs


  • Identify an issue’s root cause
  • Describe an issue’s symptoms
  • Quantify an issue’s scope and severity

Help developers use our products


  • Answer questions about Plaid best-practices, including how to handle error codes and webhooks
  • Fix issues with Plaid resources, such as trouble with an SDK or with the Plaid Dashboard
  • Act as a Subject Matter Expert (SME) for Support by being embedded within engineering teams.

Lead projects


  • Work with other TSEs and colleagues from other functions to help Support reach its goals
  • Improve Support’s tools and public-facing resources to keep us a nimble, scalable team

What excites us...


  • Experience reading or writing code in a few different languages, or deep familiarity with one
  • Familiarity with modern web services and APIs
  • An affinity for learning new languages and technologies
  • A thoughtful and friendly communication style
  • The ability to work with a high degree of autonomy

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

Apply now

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About this role

Apply before

August 16th, 2021

Job posted on

January 9th, 2021

Job type

Full Time

Hiring timezone

Worldwide
Primary industry
Company size

201-500

Founded in

2013

Social media
Visit plaid.com Visit plaid.com

About the company

Plaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financ...
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