United States onlyTechnical Support Engineer | Fully Remote
Our client is currently looking for a Technical Support Engineer to support AI-powered workflows used by business teams in production. This role sits at the intersection of technical troubleshooting, client communication, and operational ownership.
You'll manage support tickets, investigate issues, work directly with clients, and partner closely with engineering to keep systems running smoothly.
What You'll Do
- Own support tickets from first report through resolution
- Troubleshoot workflow, automation, and integration issues
- Communicate clearly with clients and provide regular updates
- Escalate issues to engineering with complete context
- Identify recurring issues and contribute to documentation
What We're Looking For
- Solid troubleshooting skills and comfort working with technical systems
- Basic understanding of APIs, webhooks, or automation workflows
- Clear, professional written communication with clients
- Strong follow-through and attention to detail
- Good judgment on when to resolve independently vs. escalate
- Proactive, ownership-driven mindset in a remote environment
Why This Role
- Mid-level role with meaningful ownership and impact
- Hands-on exposure to AI-driven automation
- Fully remote, fast-moving, and collaborative team
Location: Fully Remote
Working hours: 8:00 AM – 5:00 PM EST
Philippines
