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PhotoroomPH

Technical Customer Success Manager (US Based)

PhotoRoom provides photo editing software powerful enough to create outstanding images yet simple enough to be used without any training.

Photoroom

Employee count: 11-50

United States only

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We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach. You will work closely with our largest customers to guide them from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities.

Requirements

  • Proven ability to manage Enterprise or high-value SaaS customer accounts and drive their success
  • Familiarity with technical frontend and backend development concepts
  • Experience providing first-line technical troubleshooting
  • Strong communication and organizational skills
  • Ability to work independently and reliably

Benefits

  • Flexible work from anywhere on the East Coast of the US within a 1.5-hour train/flight from NYC
  • Regular team gatherings and social events
  • 20 days annual leave plus local public holidays
  • Competitive equity package with stock options
  • $1,000 one-time home office grant or $400 per month co-working space stipend
  • $1,000 annual learning and development budget
  • Private health insurance
  • Access to personalized mental health support
  • Sports and cultural activities reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About Photoroom

Learn more about Photoroom and their company culture.

View company profile

PhotoRoom provides photo editing software powerful enough to create outstanding images yet simple enough to be used without any training. We leverage deep learning to translate pixels into objects, drastically simplifying non-creative tasks such as removing backgrounds from images or removing objects.

Our mission: enable entrepreneurs and small businesses to compose images that stand out.

Who we are

Small team, BIG impact: We value quality over quantity when it comes to hiring. PhotoRoom is composed of individuals who care about work-life blend and personal growth.

Remarkable growth: Created in 2020, PhotoRoom is profitable and used by millions every month. We have the foundations and ambition to build a healthy fast-growing company.

Trusted by leaders: Our investors and advisors includes experts in the field: Yann LeCun, world-class accelerators: Y-Combinator, and venture capitalists: Nico Wittenborn.

Our values

Candid feedback: We share feedback with care to challenge the status quo and keep improving what we do and how we do it.

Instant Learning Loops: We believe that fast iteration is the best way to learn. We're not afraid of making mistakes as there is always room for improvement.

Be an artisan: We value creativity and care about our product as craftswomen and craftsmen care about their work. We get joy from seeing users creating and enjoying what we build.

Employee benefits

Learn about the employee benefits and perks provided at Photoroom.

View benefits

Equity Benefits

Photoroom offers stock options (BSPCE) to employees, providing a stake in the company's growth and success.

Company Socials

Photoroom hosts quarterly company retreats, weekly happy hours, and game time to foster a strong team spirit.

Flexible Work

Photoroom champions flexible work arrangements, allowing employees to tailor their work schedules to fit their needs.

International Team

Photoroom boasts an international team and conducts work in English, offering language lessons in English and French to enhance communication.

View Photoroom's employee benefits
Photoroom logoPH

Photoroom

Company size

11-50 employees

Founded in

2019

Chief executive officer

Matthieu Rouif

Employees live in

View company profile

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Photoroom hiring Technical Customer Success Manager (US Based) • Remote (Work from Home) | Himalayas