Parloa

Parloa is a leading AI company for the automation of customer service, founded in 2018 by Malte Kosub and Stefan Ostwald. The company’s mission is to enhance every customer interaction by making it as simple as conversing with a friend. Parloa focuses on improving the quality of customer service delivery through its innovative AI Agent Management Platform (AMP), which integrates advanced generative AI to bring personalized and natural-sounding conversations to contact centers.

The AMP platform allows businesses to manage the entire lifecycle of AI agents, from design and integration to deployment and performance monitoring. By leveraging Parloa’s low-code platform, companies can create highly skilled AI agents that engage customers in dynamic conversations without the constraints of scripted flows. The system is designed for multimodal applications, enabling seamless interactions across various channels such as voice, chat, and messaging apps. Parloa's platform ensures that enterprises can scale their customer support efficiently while maintaining a high level of service quality, supported by ISO 27001 and SOC 2 certifications for security and compliance.