United Kingdom only📍UK Remote
Why Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.
About the role
As a key member of our EAP team, you’ll play a vital role in supporting individuals during the hours they may need it most — providing compassionate, in-the-moment telephone support between 8:00pm and 8:00am. You'll be a first point of contact for employees navigating issues such as stress, anxiety, low mood, financial worries, or family concerns, offering immediate guidance and signposting to the right help.
In addition to your clinical work, you’ll also lead on night team coordination — managing the rota (including annual leave cover), monitoring service usage, compiling monthly wellbeing insights, and supporting team performance through thoughtful data reporting.
Working remotely, you'll stay connected with your peers using digital tools, delivering structured counselling within a stepped care model, and ensuring clients are matched to the most appropriate ongoing support. You’ll also help foster a culture of continuous learning, reflective practice, and professional growth across the team.
What You’ll Be Doing
- Accept referrals and assess clients using validated risk assessment tools.
- Provide immediate emotional support, psychoeducation, and counselling interventions via telephone.
- Offer guidance on support options, including internal psychological pathways and external resources such as CAB-style advice and national/local agencies.
- Make informed decisions about the suitability of new referrals, ensuring alignment with Vivup Clinical protocols.
- Maintain accurate clinical records and contribute to data collection via CORE-Net.
- Work collaboratively within a multidisciplinary team, ensuring stepped care arrangements are in place.
- Support managers and key personnel in customer organisations with relevant client information as appropriate.
- Operate within an inclusive, recovery-focused framework that respects diversity and equal opportunities.
What We’re Looking For
- A Level 4 Diploma in Counselling (minimum requirement).
- Registration with a professional body (BACP, UKCP, or equivalent).
- A Level 3 Training and Education/Teaching Qualification.
- Experience delivering training, mentoring, or clinical support to peers.
- Expertise in short-term counselling, safeguarding, and risk management.
- Strong communication, problem-solving, and organisational skills.
- The ability to manage a varied workload while supporting team operations effectively.
The Interview Process
Our interview process involves 3 main stages:
- Short call with a member of the Talent team
- 30-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [email protected]
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!
