United States onlyWe are looking for a proactive and customer-focused Strategic Project Manager (SPM) to lead the project management efforts for mostly complex, high-value, and/or non-OOTB (Out-of-the-Box) implementations of our CORE products. This role serves as the primary customer-facing project management lead, ensuring seamless coordination, on-time project delivery, and process oversight for strategic accounts in close partnership with the Implementation Lead. The SPM will oversee project setup, drive execution, and ensure adherence to best practices, providing a structured and efficient experience for customers and internal teams.
Key Responsibilities:
Project Setup Planning:
- Establish and manage project kickoff logistics, including setting up the OnRamp customer hub, playbooks, and customer folders.
- Develop and maintain detailed project plans tailored to complex and custom implementations.
- Align stakeholders on project scope, expectations, and deliverables.
Customer-Facing Project Management:
- Serve as the primary project manager for complex, high-value, and/or non-OOTB (Out-of-the-Box) implementations, providing leadership and coordination from start to finish across workstreams.
- Act as the main point of contact for customers, ensuring clear communication and transparency throughout the implementation process.
- Proactively identify and address risks, dependencies, and potential delays, working with internal and customer teams to mitigate challenges.
- Facilitate regular status meetings with customers and internal teams, providing updates on milestones, risks, and next steps in partnership with the Implementation Lead.
- Ensure all stakeholders adhere to standard implementation processes and best practices while adapting to customer-specific needs.
Process System Oversight:
- Manage the day-to-day operations of the project management system, ensuring all assigned project boards are updated and accurate.
- Track and report on project progress, risks, and escalations, ensuring leadership has visibility into key initiatives.
- Maintain detailed project documentation to support transparency and accountability.
Collaboration Stakeholder Management:
- Work cross-functionally with internal teams (Implementation, Product Engineering, Customer Success, Sales, etc.) to drive successful implementations.
- Oversee and manage customer communications to ensure transparency, adherence to timelines, risk prevention and escalations, etc.
- Advocate for customer needs while maintaining alignment with internal resources and best practices.
- Escalate critical roadblocks and ensure timely resolution of customer concerns.
Qualifications Skills:
- Bachelor’s degree in Business Administration, Project Management, or a related field (or equivalent experience).
- 3-5+ years of project management experience, preferably in strategic, complex, or enterprise-level SaaS implementations.
- Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
- Experience managing customer-facing projects, preferably for high-value strategic accounts.
- Proficiency with project management tools (e.g., Jira, Asana, Wrike, OnRamp, etc.).Exceptional communication and stakeholder management skills, with the ability to lead meetings, present to executives, and manage expectations.
- Strong problem-solving skills, with the ability to anticipate challenges and develop solutions proactively.
- Ability to manage multiple projects simultaneously in a fast-paced, evolving environment.
Preferred Qualifications:
- Experience in software/SaaS implementations, especially in EdTech.
- Knowledge of customer onboarding processes and best practices for complex deployments.
- PMP, PMI-ACP, or PRINCE2 certification is a plus.
India only
