United States onlyProject Manager
Department: Customer Success
Employment Type: Full Time
Location: Remote
Reporting To: Manager, Implementation Services
Description
We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team. You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. They also have a product mind and want to contribute to improving the product at a mission-driven company.At Coursedog we prioritize ownership and empower all team members to contribute and implement ideas to continually improve the company.
We are looking for someone we can count on to:
Own:- Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
- Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
- Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
- Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
- Work with our Data Engineering team members to support implementations
- Partner with the product team on feature recommendations
- Interact with engineering to resolve technical integration issues
- Develop deep product knowledge and speak eloquently about the product
- Demonstrate competence in our existing implementation cycle
- Empathize with the problems facing our customers
- Customer Satisfaction → Retention → Revenue → Growth
We want to hear from you if:
- You have experience leading software system implementation projects.
- You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
- You can proactively identify and report on risks, issues, and dependencies for the project.
- You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
- You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
- You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
- You have a consultative approach to problem-solving and excellent judgment.
- You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
- You have experience working with the following systems: Notion, Clarizen, SalesForce, Freshdesk, Google Suite, Microsoft Project, Smartsheets)
- Experience with SQL or scripting languages is a plus.
Working at Coursedog
Benefits- Healthcare, Dental, & Vision: We use a fixed contribution model for benefits. In the spirit of fairness, each employee gets the same dollar amount each year to spend on their health, dental, & vision coverage with the option to opt for a more comprehensive plan if they so choose. Depending on the selected coverage level, the employer contribution to monthly premiums ranges from 99% —> 55% for employee only to 77% —> 43% for employee + dependents. We are committed to providing leading plan providers and currently partner with Aetna & Guardian, along with other related perks like Spring Health, XP Health, Carrot Fertility, & One Medical. We also offer a Health Savings Account and Flexible Spending Account options.
- Retirement Planning: We offer a 401k plan on day one of your employment. As of January 1, 2026, the company will be offering a 4% annual salary match, up to any federally mandated limits, for all employees that contribute to a tax-advantaged account.
- Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
- Remote First Since Inception: We value flexible working hours over set hours, outputs over inputs, and communication focused on transparency over need-to-know access. We are committed to being a remote-first company in perpetuity.
- Equity: You’ll be contributing to the team's success, so you deserve to share in it. All employees will have the ability to vest in the company’s stock plan commensurate to the level that they were hired, adjusted for any promotions.
- Paid Parental Leave: To help support new parents in the workplace, we offer up to twelve (12) weeks of paid parental leave for the primary caregiver and six (6) weeks of paid leave for the secondary caregiver.
Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.
We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives
We strongly encourage applicants from all backgrounds to apply.
All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.
