PECustomer Success Manager
Many are questioning the value of a college education.
PeopleGrove
Employee count: 51-200
Role OverviewA Customer Success Manager at PeopleGrove is the strategic advisor to our customers. Your role is pivotal in showcasing the value of PeopleGrove's solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment. We offer a competitive salary along with a comprehensive benefits package, including comprehensive health coverage and flexible PTO.
Key Responsibilities● Account Management: Oversee a portfolio of client accounts, managing revenue forecasts, renewals, and contract negotiations to ensure timely and successful outcomes. Maintain a regular cadence with your accounts through a variety of channels including monthly web-based meetings, email correspondence, phone calls, and in-person meetings. Success will be measured by your impact on gross retention, net retention, and customer adoption and engagement metrics● Relationship Building: Develop and maintain strong relationships with key stakeholders, understanding their goals and aligning PeopleGrove's solutions to meet their institutional objectives.● Strategic Advising: Provide consultative support, including coaching and reporting, to demonstrate measurable impacts on customer outcomes. Educate customers on platform features and functionality; aligning functionality to use cases appropriate and valuable to the individual customer● Data Analysis: Monitor customer adoption and engagement metrics to identify risks and opportunities, implementing strategies to enhance user experience and satisfaction.● Cross-Functional Collaboration: Serve as the voice of the customer within PeopleGrove, collaborating with internal teams to inform product development and service improvements.● Program Contribution: Participate in customer success initiatives, including customer workshops, webinars, PeopleGrove Admin Community engagement, and other customer education and engagement tactics.● Sales Partnership: Work alongside the Sales team to develop growth plans for accounts and assist in pre-sales activities as needed.
Preferred Qualifications● 5+ years of experience working in the higher education or non-profit industry● 1+ year of experience in SaaS or equivalent technology sector● Familiarity with the PeopleGrove platform, ideally as an Admin.● Skilled in managing complex customer relationships and delivering effective solutions.● Strong communication skills and ability to collaborate across teams and stakeholders.● Comfortable discussing platform strategy while also diving into technical details.● Highly organized with the ability to prioritize and manage multiple tasks.● Passionate about education, equity, and student success, with a customer-first approach.● Proficient in Microsoft Office, Salesforce, Vitally, and other CRM tools; quick to learn new systems.● Willingness to travel up to 15%.
Application InstructionsTo be considered, please include a resume and a cover letter (less than two paragraphs) explaining your passion for education, your interest in customer success, and the traits that make you an excellent fit for this role at PeopleGrove.
Equal Opportunity EmployerAt PeopleGrove, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace. If you require assistance or accommodation due to a disability, please contact us at [email protected] or call 650-584-3400.
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About the job
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Job type
Full Time
Experience level
Manager
Location requirements
Open to candidates from all countries.
Hiring timezones
Worldwide
Job categories
About PeopleGrove
Learn more about PeopleGrove and their company culture.
Many are questioning the value of a college education. Only half of US alumni strongly agree their education was worth the cost. The way students value and experience their education has changed. They have new expectations:
Job outcomes, not just a degree
Social and digital, not isolated and static
Experiential, not theoretical
Meanwhile, supportive relationships most influenced, even doubled, graduates’ perception that their education was worth the cost. We believe relationships and community are key to student success and engaged alumni.
Turn connections into opportunity. PeopleGrove helps institutions bring personalized, mentor-focused communities to students and alumni from enrollment to long after graduation.
PeopleGrove connects every student and all alumni with the network and resources they need to realize their full potential before, during, and after their time in college. Founded in 2015, PeopleGrove works with over 250 institutions worldwide, including Stanford University, the University of Michigan, Johns Hopkins University, Wellesley College, and the University of Maryland Global Campus. Headquartered in San Francisco, PeopleGrove is backed by Reach Capital and other leading capital partners.
Tech stack
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Employee benefits
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Healthcare benefits
Medical, dental, and vision insurance for employees and dependents.
Flexible time off
We accommodate all kinds of lifestyles and life stages. Come work on your terms.
PEPeopleGrove
Company size
51-200 employees
Founded in
2015
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